Network Operations Center Manager

Job Title : Network Hands & Feet (HnF) and Logistics Operations Manager

Location : India

Department : Network Operations / Service Delivery

Reporting To : Global Delivery / Program Manager

Role Overview

The HnF and Logistics Operations Manager oversees end-to-end hands & feet support operations, spare device management, warehouse handling, and logistics coordination under the global Digital Backbone Transformation project. This position ensures operational excellence, resource readiness, SLA compliance, engineering support coordination, and stakeholder communication across the region for client environments

Key Responsibilities

1. Hands & Feet Operations Management

• Oversee execution of Smart Hands & Feet tasks including installation, replacement, and maintenance of network devices (Switches, Firewalls, WLAN Access Points, Gateway Controllers).
• Manage remote coordination with Client SMEs for device onboarding, cabling, patching, tagging, validation, and documentation.
• Ensure all HnF tasks comply with client safety, process, and change-management protocols.
• Review engineer activity reports, pre / post-installation documentation, and rack layout submissions.
• Coordinate Day 1 Cutover HnF standby support for transition events, ensuring site readiness and engineering coverage.

2. Spare Devices and Warehouse Management

3. Logistics and Dispatch Control

Manage site logistics, transportation coordination, and dispatch activities across regional hubs.

4. Resource and Performance Management

90%

4.2

5. Reporting, Governance, and Audit

Required Skills and Experience

Behavioral Competencies

Performance KPIs

90% First Time Fix Rate for onsite tickets.

Skills Required

Wan, Tftp, Ccna, Putty, Itil, Webex, Pmp, Firewalls, Lan, Wifi