Talent.com
This job offer is not available in your country.
Service Delivery Manager (SOC Service)

Service Delivery Manager (SOC Service)

3ColumnsGhaziabad, IN
1 day ago
Job description

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please do not waste your time or my time. Thanks alot in advance.

Company Profile :

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customers in deploying all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role :

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, providing generalist Cyber consultancy, be “application aware” and assisting with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC services for our customers. Experience with SOC, SIEM, and understanding of cybersecurity are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

  • Preparing and presenting client operational reporting at monthly meetings
  • Client SLAs and Reporting (including driving enhancements)
  • Ensure L1 and L2 analysts are meeting SLA and following the procedures.
  • Great report writing skills.
  • Onboarding of new Clients.
  • Continuously improve operations and client engagement.
  • Continual Service Improvement Plans (CSIP) for client patch
  • Develop a deep understanding of the client’s business, including orchestration of strategic business planning, roadmaps and workshops
  • Risk and Issue Management
  • Problem Management
  • Scope Management
  • Change Management
  • Major incident management

Skills and Experience :

  • Minimum of 5 years of work experience in Service Management
  • Experience in delivering Cyber of SOC (Security Operation Centre ) service is very important
  • Experienced working in an MSP environment
  • ITIL Service Management accreditation
  • Proven experience with Incident response.
  • Strong working knowledge of ITSM service delivery concepts
  • Demonstrated ability to position and present at a C-suite level
  • Demonstrated ability to lead and collaborate with a multi-disciplined team
  • Demonstrated skills in time management
  • Strategic thinking with a get-up-and-go attitude
  • A willingness to work and adapt to a fast-growing & changing environment.
  • Self-sufficiency and a high degree of autonomy.
  • Ability to work within a team and achieve results through others
  • Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.
  • Lead the incidents to resolution.
  • Desirable

  • Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas : IT, cloud, Networking & Cyber Security.
  • Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)
  • This role is focused on the delivery of SOC services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role

    Create a job alert for this search

    Service Delivery Manager • Ghaziabad, IN

    Related jobs
    Service Delivery Manager

    Service Delivery Manager

    Google India Pvt LtdINDIA
    Gurugram, Haryana, India; Bengaluru, Karnataka, India; 2 more; 1 more.Experience driving progress, solving problems, and mentoring more junior team members. deeper expertise and applied knowledge...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Chronos ConsultingIndia
    IT vacancy with Oil and Gas client in India – Service Delivery Manager.The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational ...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Lead

    Service Delivery Lead

    Allianz ServicesGhaziabad, IN
    Service Delivery Lead - Compliance Support Services.Being a senior role within the Compliance Support Services team at Allianz Services Private Limited, you are required to liaise / co-ordinate wit...Show moreLast updated: 20 days ago
    Service Delivery Manager, VP

    Service Delivery Manager, VP

    NatWest GroupINDIA
    Join us as a Service Delivery Manager.This role will see you influencing stakeholders at all levels across the bank to improve our services and customer journeys. Youll play a crucial role in foster...Show moreLast updated: 30+ days ago
    Senior Manager- Talent Recruitment Service Delivery

    Senior Manager- Talent Recruitment Service Delivery

    GE HealthCareINDIA
    Design and delivery of the full spectrum of talent recruitment activities, from research and sourcing, through interview and offer, and all of the operational and administrative work associated wit...Show moreLast updated: 30+ days ago
    • Promoted
    Area Service Manager - Mobile

    Area Service Manager - Mobile

    RV Solutions Pvt. Ltd.Kerala, India
    Area Service Manager Mobile After Sales Service.Position Overview : - We are seeking a highly motivated and experienced Area Service Manager to oversee our mobile after-sales se...Show moreLast updated: 30+ days ago
    SOC T1 Manager

    SOC T1 Manager

    AMGENINDIA
    Join Amgens Mission of Serving Patients.At Amgen, if you feel like youre part of something bigger, its because you are.Our shared missionto serve patients living with serious illnessesdrives all th...Show moreLast updated: 30+ days ago
    Service Delivery Manager

    Service Delivery Manager

    Hewlett Packard EnterpriseINDIA
    This role has been designed as Hybrid with an expectation that you will work on average 2-3 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing...Show moreLast updated: 30+ days ago
    Global IT Service Delivery Manager

    Global IT Service Delivery Manager

    concentrix bpo pvt ltdINDIA
    Global IT Service Delivery Manager.Global IT Service Delivery Manager primary focus is to build strong relationships with designated clients. They serve as the primary contact with customers, the CN...Show moreLast updated: 30+ days ago
    Service Delivery Manager - Customer Experience

    Service Delivery Manager - Customer Experience

    AirtelIndia
    Customer engagement & communication .Project kick off meeting / call with Customer .Resolution of customer dependencies . Share Project Plan with the customer .Proactive & timely project status update...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Service Desk Manager

    Senior Service Desk Manager

    iMerit TechnologyGhaziabad, IN
    The Service Desk Manager ensures the seamless delivery of technical support to iMerit staff as well as clients directly using iMerit’s technology platforms by managing a distributed support team, o...Show moreLast updated: 16 days ago
    Service Manager

    Service Manager

    Andd JobsGhaziabad, Uttar Pradesh, India
    We are Hiring : Service Manager DG Industry.Ghaziabad(Near Hapur Mod, GT Road).Diesel Generator / Power Solutions.We are looking for an experienced Service Manager who will lead our Field Service E...Show moreLast updated: 8 days ago
    • Promoted
    SEO Client Service Manager

    SEO Client Service Manager

    Graygraph Technologies Pvt LtdNoida, Uttar Pradesh, India
    Job Description for Project Manager : .Preferred) Prior Experience in.Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles. Excellent written and verbal communi...Show moreLast updated: 16 days ago
    SOC Analytics Manager

    SOC Analytics Manager

    UNILEVERINDIA
    Job Title : Cyber Security Operations Analytics Manager.Be part of the worlds most successful, purpose-led business.Work with brands that are well-loved around the world, that improve the lives of o...Show moreLast updated: 30+ days ago
    SOC MANAGER

    SOC MANAGER

    StefaniniNoida, India
    SOC (Security Operations Center) Manager.Full-time onsite (Noida) with Monthly Travel to Hyderabad .Stefanini is a leading provider of cybersecurity solutions committed to protecting our clients fr...Show moreLast updated: 25 days ago
    Principle IT Technologist - Service Delivery Manager

    Principle IT Technologist - Service Delivery Manager

    MEDTRONICINDIA
    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovatio...Show moreLast updated: 30+ days ago
    Service Delivery

    Service Delivery

    CarrierHaryana, India
    Capital Cyberscape, 2nd Floor, Ullahwas, Sector 59, Gurugram, Haryana 122102.Build a career with confidence.Carrier Global Corporation, global leader in intelligent climate and energy solutions is ...Show moreLast updated: 30+ days ago
    Service Delivery Assistant

    Service Delivery Assistant

    Johnson ControlsINDIA
    Assists SDM (CSA) with his / her daily activities as needed wrt LNM Jobs.Submitting Monthly / quarterly Outlook of LNM Revenue and reaching LNM commitments as per Outlook commitments.Coordinating job...Show moreLast updated: 30+ days ago