Sr. Engagement Manager

CSQ326R396

Mission

Databricks is seeking an Engagement Manager to join our Professional Services team. As an Engagement Manager, you will ensure customer success by driving customer satisfaction throughout the services lifecycle for our customers, from orchestrating the engagement to successful delivery and beyond.

The Engagement Manager works with our customers to get the most value from our products and services by positioning, preparing, managing the delivery, and following up on our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Customer Success, Support, and Product Teams on campaigns, programs, and content.

The impact you will have :

• Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
• Performs as the Engagement Manager in the assigned area with full accountability for meeting / exceeding Professional Services and Training bookings and revenue targets.
• Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations.

What we look for :