Shro Systems - Desktop Support Engineer - Windows OS

Job Title : Desktop Support Engineer

Years of Exp : 1-4 years

Location : Pune, Maharashtra

Job Description :

We are looking for a skilled and service-oriented Desktop Support Engineer to join our IT infrastructure team. The ideal candidate will be responsible for providing end-to-end technical support for desktops, laptops, software, and network systems, ensuring smooth day-to-day operations across the organization.

Key Responsibilities :

• Provide first-line technical support for hardware and software issues across Windows and other operating systems.
• Diagnose and resolve end-user problems related to desktops, laptops, printers, peripherals, and authorized mobile devices.
• Perform installation, configuration, and maintenance of operating systems, software applications, and security updates.
• Manage user accounts, access rights, and system permissions within an Active Directory environment.
• Maintain and troubleshoot network connectivity issues including LAN / Wi-Fi, VPN, DNS, DHCP, etc.
• Ensure all devices comply with IT security standards and data protection policies.
• Support software configuration management (SCM) tasks including version control, patch management, and updates.
• Maintain accurate documentation of issues, resolutions, and asset inventory through ITSM tools.
• Coordinate with other IT teams and vendors for advanced troubleshooting or equipment replacements.
• Assist in routine audits, backups, and compliance reviews to ensure system integrity and security.

Skills & Qualifications :

Why Join Us :

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