Sales Team Lead

Job Description : Team Lead

Role – Team Lead – Pharmacist Team

6 - Days Working

Location – Powai

Note : This is a full time in office role;

At Truemeds, our mission is “to make healthcare affordable and accessible to all”.

No one should have to choose between their health and their healthcare costs. With this vision, we aim to make healthcare affordable and accessible. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchases in India. We aim to become the go-to e-pharmacy for the “Smart consumer” to go for best-value medicines.

If you are looking for exponential growth, read further.

Short Job Description :

We are looking for a motivated and experienced Team Lead to oversee and manage a team of over 60 call center executives. The ideal candidate will be responsible for ensuring the team’s overall performance, meeting sales targets, maintaining quality standards, and fostering a professional and productive work environment. This role demands excellent leadership skills, the ability to handle high-pressure situations, and a commitment to achieving organizational goals.

Responsibility :

The key responsibilities of the Resource Planning Manager include :

End to End Team Management :

• Lead, motivate, and manage a team of more than 60 call centre executives
• Act as the primary point of contact for team-related queries, escalations, and concerns.
• Monitor daily operations and ensure that all team activities align with company policies and objectives

Attendance and Roster Management :

Quality Performance Assurance :

Capacity Adherence and Order Processing :

Training and Development :

Professional Conduct and Floor Behavior :

Ideal Profile :