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Project Manager – Strategic Programs - PMO - Process Excellence
Project Manager – Strategic Programs - PMO - Process ExcellenceTELUS Digital • Noida, Uttar Pradesh, India
Project Manager – Strategic Programs - PMO - Process Excellence

Project Manager – Strategic Programs - PMO - Process Excellence

TELUS Digital • Noida, Uttar Pradesh, India
23 days ago
Job description

We are looking for an experienced Senior Project Manager with a telecommunications industry background, specialising in wireline and wireless network projects.

This role blends project management excellence, financial governance, and strategic program leadership to deliver enterprise-scale initiatives.

The Senior Project Manager will lead high-profile telecom programs, oversee budgets and scorecard metrics, and ensure alignment with organisational strategy — while mentoring and supporting other Project Managers within the PMO.

This is a senior-level position suited for someone who thrives in a structured yet dynamic environment, understands the nuances of telecom project delivery, and can drive measurable business impact.

Key Focus Areas

  • Telecommunication Projects : Manage delivery of end-to-end wireline and wireless network projects, ensuring technical accuracy and operational readiness.
  • Financial Management : Maintain full accountability for project financials, including budgeting, forecasting, variance tracking, and CAPEX / OPEX management.
  • Strategic Program Leadership : Support strategic PMO goals, steering committee reporting, and performance dashboards.
  • PMO Support : Mentor, train, and guide other Project Managers while driving process standardisation and operational excellence.

Detailed Responsibilities

Project Management

  • Lead all phases of telecom programs — initiation, planning, execution, control, and closure.
  • Define project scope, objectives, deliverables, timelines, and resource plans aligned with strategic goals.
  • Manage dependencies, risks, issues, and escalations to ensure on-time and on-budget delivery.
  • Ensure adherence to quality, safety, and regulatory standards within the telecom domain.
  • Collaborate with cross-functional teams (Engineering, Network Operations, IT, Finance, and Vendors).
  • Provide coaching in project methodologies (Lean Six Sigma, Own.it, Agile).

    • Financial Management

  • Oversee cost controls and financial governance at Initiative and Investment Group (II & IG) levels.
  • Manage financial forecasting, variance analysis, and quarterly budget alignment.
  • Present CAPEX and OPEX summaries during management reviews (CMT, QEMR, YEMR, Capital Triage).
  • Ensure compliance with financial reporting standards and support all audit requirements.
  • Monitor project-level spend and ensure financial health of telecom initiatives.

    • Strategic Program Management

  • Manage large, strategic, and high-impact telecom programs.
  • Prepare and present updates for Steering Committees and leadership forums.
  • Align projects with TELUS' digital transformation strategy.
  • Support long-term planning, prioritization, and execution of business-critical programs.

    • Scorecard Metrics & Reporting

  • Manage PMO scorecards, dashboards, and cross-functional performance reports.
  • Track and improve telecom program KPIs — AUC, Hardstop, stale commitments, reservations, cycle times.
  • Create and present "Get to Green" recovery plans for delayed or at-risk projects.
  • Deliver weekly / monthly performance updates and Full Monty presentations for senior leadership.

    • Process Improvement & Automation

  • Drive process improvement initiatives to enhance PMO efficiency.
  • Identify and implement automation and AI-driven improvements in project workflows.
  • Act as a champion for SAP, Appian, and Masterworkflow systems used in PMO operations.
  • Lead initiatives around pulse checks, closure processes, and stale reservation reduction.

    • PMO Support & Leadership

  • Conduct interlock meetings with Project Managers and stakeholder teams.
  • Lead onboarding, mentoring, and training sessions for new PMs.
  • Oversee adherence to PMO governance, scorecard, and dashboard standards.
  • Drive a culture of collaboration, recognition, and knowledge sharing within the PMO.
  • Support team engagement and recognition programs.

    • Manager Support & Escalation

  • Provide coverage and assistance to PMO Manager as needed.
  • Maintain PMO Google Drive documentation and reports.
  • Manage escalations promptly to ensure critical issues are addressed effectively.

    • Skills & Knowledge

  • Deep understanding of telecommunication project delivery (wireline, wireless, network infrastructure).
  • Strong command of project management principles (Agile, Waterfall, or Hybrid).
  • Proven expertise in financial management, variance tracking, and scorecard reporting.
  • Excellent communication, stakeholder management, and presentation skills.
  • Advanced knowledge of Google Workspace (Sheets, Docs, Slides, Looker Studio, Gemini).
  • Working knowledge of SAP, Appian, or similar workflow automation tools.
  • Lean Six Sigma or process improvement background preferred.

    • Experience

  • 7–10 years of total experience in telecommunication project or program management.
  • Proven track record managing wireline and wireless projects in an enterprise environment.
  • Experience with cross-functional collaboration, financial governance, and executive reporting.
  • Prior work experience in telecom infrastructure delivery, PMO operations, or strategic project management is required.

    • Why Join TELUS Digital

    Be part of a global digital and telecom leader driving large-scale transformation.

    Collaborate with cross-functional teams on cutting-edge telecom projects.

    Work in a people-first, innovation-driven culture.

    Grow your career through mentorship, learning, and continuous improvement.

    Interested?

    Apply now or DM us to explore this opportunity.

    Let's build the future of telecom together.

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    Project Manager • Noida, Uttar Pradesh, India

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