FedEx - Senior / Lead Data Scientist

About :

1. Lead in-depth analysis of complex data sets to uncover actionable insights and trends.

2. Develop and deploy predictive models to forecast business outcomes and support decision-making processes.

3. Apply optimization techniques to improve business processes and resource allocation.

4. Design and implement decision support systems that enable stakeholders to make datadriven decisions.

5. Design and analyze experiments to evaluate the effectiveness of business strategies and interventions.

6. Lead cross-functional teams and stakeholders to understand business requirements and priorities.

7. Stay abreast of advancements in data science, machine learning, and decision science to enhance analytical capabilities.

8. Assess the impact of data-driven decisions on key business metrics and outcomes and iterate on models and strategies accordingly.

Role Overview :

We are looking for a seasoned Lead Data Scientist with over 8 years of experience to lead the Customer Experience Analytics team. In this role, you will deliver data-driven insights to improve customer satisfaction, enhance loyalty, and shape business strategy. You will mentor a team, deploy advanced ML models, and collaborate with stakeholders to align analytics initiatives with customer-centric goals.

Key Responsibilities

• Analyze customer behavior and identify NPS drivers to improve satisfaction and loyalty.
• Build and deploy interpretable ML models and optimize algorithms for real-world scalability.
• Mentor a team of data scientists, ensuring high-quality deliverables and professional growth.
• Collaborate with stakeholders to align analytics initiatives with strategic objectives.
• Present actionable insights to senior leadership using advanced data storytelling techniques.
• Design and execute A / B tests and controlled experiments for customer experience solutions.

What we are looking for

Required Skills

Technical Expertise

ref : iimjobs.com)