Logistics Coordinator

Job Description

THE ROLE

At Bombay Sweet Shop , we’re dedicated to delivering exceptional mithai experiences through a robust and efficient logistics system that ensures timely, safe delivery across Mumbai and Pan India. We’re looking for a Logistics Coordinator who will play a crucial role in managing dispatch operations, optimizing delivery routes, and overcoming logistical challenges to maintain our high standards of customer satisfaction.

This isn’t just about coordinating deliveries—it’s about leading with precision, streamlining processes, and balancing speed with cost-effectiveness to ensure every order arrives on time and in perfect condition.

Bombay Sweet Shop is part of the Hunger Inc. family, which also includes The Bombay Canteen, O Pedro, Veronica’s, and Papa’s. We’re on a mission to revolutionize mithai while building scalable and reliable operations.

As Logistics Coordinator , you will report directly to the Director of Operations and work closely with Sales, Operations, and Customer Satisfaction teams to deliver a seamless customer experience.

WHAT YOU’LL DO

• Order Dispatch : Manage daily dispatches for Mumbai and Pan India orders, ensuring timely and accurate shipments.
• Route Planning : Develop and optimize delivery routes for same-day orders, balancing efficiency and cost-effectiveness.
• Delivery Coordination : Assign deliveries to in-house riders and third-party vendors, track progress, and resolve any delays or issues.
• Cross-Functional Collaboration : Work closely with internal teams to ensure smooth fulfillment and high customer satisfaction.
• Data Analysis & Reporting : Use logistics data to evaluate performance, identify areas for improvement, and implement cost-saving strategies.
• Problem Resolution : Quickly troubleshoot and solve logistical challenges to avoid delays and maintain service quality.

WHO YOU ARE

WHAT YOU’LL GET

If you’re passionate about logistics and ready to help us deliver mithai moments flawlessly, we want to hear from you!