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Program Manager

Program Manager

Vedang Cellular ServicesBihar
30+ days ago
Job description

Job Title : Program Manager

Job Designation : Program Manager

Job Type : Permanent

Location : Job Function :

Technical

Experience : 13 years

Eligibility Criteria :

Education

  • BE in Telecommunication

Experience

  • More than 12 years into end-to-end Project Delivery and Customer handling of experience in the Telecom Industry

    • Basic Skills Required :

  • Strategic Thinking
  • Analytical Approach to problem-solving
  • Financial Acumen
  • Good Relationship Builder

    • Roles and Responsibilities :

    Planning and budgeting

  • To be part of the AOP for the Delivery team and ensure the team is directed towards the strategic goals of the organization.
  • To create a comprehensive Service Delivery Plan and documentation to enable the project to be managed against a clear set of defined deliverables and milestones
  • To ensure the delivery operations are met within the budgets analyzing variances and taking corrective action.

    • Process Deliveries

  • To oversee and provide guidance to the Project Managers on the delivery process from start to finish (RFAI to ATP)
  • To ensure improvement in the efficiency level through the implementation of the processes been set
  • To ensure effective mode of communication and information flows across the hierarchy from PMs to Technicians

    • Operational Deliveries

  • To ensure SOP / Policies are implemented / followed within the team rigorously
  • To ensure SLAs are met with a high level of Customer Satisfaction
  • To build network across the industry to source new vendors, and teams for service deliveries
  • To ensure monthly forecasts of Customers are floated and enable the team to plan the deliveries accordingly.
  • To monitor the overall performance of services and timelines to deliver with Project Managers on a daily basis
  • To review the project status on weekly basis along with the Project Manager and Coordinators
  • To visit customers at regular intervals basis to generate revenue and ensure sign-offs as per AOP
  • Ensure circle-level governance on a weekly basis
  • To constantly assess customer feedback and make necessary improvements, To work along with the PMO team for data analytics and business decisions.
  • To conduct virtual / physical audits and ensure the site is up and running smoothly
  • To ensure OHS compliances adhere and no escalations are raised on certifications
  • To proactively analyze service reports and raise potential issues to address any possible delays before it occurs
  • To ensure signoff, collections, payments are done on a timely basis
  • Ensure the team members are updated, trained on new technology at regular intervals
  • To ensure customer escalations are addressed on a timely basis

    • Leadership and Team Management

  • To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
  • To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
  • To monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance
  • To create a succession plan in order to build a strong second-line leadership team
  • To develop oneself and team through organizational initiatives like coaching, training, continuous feedback session, etc

    • DISCLAIMER : Please note that the details of personal information submitted by you in response to this job advertisement and any further communications thereof with us pursuant to this advertisement will constitute your informed / explicit consent to Quess Singapore for the collection, use and / or disclosure of your personal data by Quess Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012 and any addendum or amendments thereof from time to time.

    You can update your personal information by writing to us at hr@vedangcellular.com

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    Program Manager • Bihar

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