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Softility - IT Delivery Manager

Softility - IT Delivery Manager

SoftilityHyderabad, India
5 days ago
Job description

Responsibilities :

  • Serve as the primary point of contact for all technical aspects of diversified projects
  • Have experience working with large multi-national organizations dealing with project delivery in the US
  • Oversee and manage a team of developers / delivery team responsible for delivering projects in Onshore / Offshore delivery model
  • Handle Customer escalations and meetings to deal with international clients directly for project management, signoff, etc.
  • Work with project managers to ensure that technical deliverables are met within the specified timeframe and budget
  • Apply significant knowledge of industry trends and developments to improve service to our clients
  • Making all significant work activity of the team visible
  • Review code changes and provide feedback to developers to ensure adherence to company standards
  • Monitor project progress and identifying / managing risks that could affect delivery
  • Escalate issues to senior management as necessary
  • Prepare reports on project status and deliverables for upper management
  • Train and mentor junior members of the team and encourage the junior Innovators to take responsibility for their development within the company
  • Stay up-to-date on industry trends and best practices in service delivery
  • Be in constant touch and act as liaison between customer and company to understand customer requirements and translate them into technical specifications
  • Manage client interaction and expectations regarding development efforts
  • Develop lasting relationships with client personnel that foster client ties
  • Communicate effectively with clients to identify needs and identify new opportunities
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships.

Required Skills and Qualifications :

  • Master's / Bachelor's degree in computer science or related field, or equivalent experience
  • 15+ years of relevant work experience, including 5+ years in a technical leadership role
  • Experience managing solution delivery projects from inception to delivery
  • Strong understanding of agile methodologies and practices
  • Excellent communication, problem-solving, and time-management skills
  • Proven ability to build and motivate high-performing teams
  • Improving the work value stream : removing tactical impediments, improving work process for more effective, consistent and sustainable execution, etc
  • ref : iimjobs.com)

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