Payment SpecialistStraive • tamil nadu, tamil nadu, in
No longer accepting applications
Payment Specialist
Straive • tamil nadu, tamil nadu, in
23 days ago
Job descriptionFluent in Mandarin and English (both written and spoken). Experience in e-commerce operations, seller support, customer support. Strong problem-solving and analytical skills with attention to detail. Excellent written communication and time management abilities. Ability to work under pressure and manage high ticket volumes. Monitor and respond to escalations within defined SLAs, ensuring high-quality support and resolution. Investigate fraud-related escalations, analyzing transaction patterns and verifying customer claims. Coordinate with internal fraud teams to determine outcomes and prevent future occurrences. Flag suspicious activity for further investigation and maintain detailed records of findings. Assist customers experiencing payment failures by identifying root causes (e.g., card declines, network issues). Collaborate with internal teams (Payments, Treasury, Engineering) to resolve technical issues and improve success rates. Provide proactive solutions to reduce recurring payment-related problems. Serve as a liaison between customers and internal teams, ensuring clear, empathetic, and timely communication throughout the resolution process. Provide updates to internal stakeholders on high-priority cases or trends.
Key Responsibilities :
- Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification.
- Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases.
- Maintain detailed case records and ensure compliance with internal service standards and policies.
- Provide insights and feedback to improve seller experience and process efficiency.
Requirements :
Manage and resolve customer escalations related to fraud detection, payment issues, and transaction failures.
Create a job alert for this search
Payment Specialist • tamil nadu, tamil nadu, in
Related jobs
Isha Foundation - Accounting Role
Isha Foundation • Tamil Nadu, India
Responsibilities : - Manage existing and new treasury accounting processes / activities by working cross functionally with business partners - Manage global t...Show more
Last updated: 30+ days ago • Promoted
Amazon Product Sourcing Specialist Needed
webtoners • Tamil Nadu, India, India
We are an Amazon FBA business focused on building a portfolio of high-quality, profitable products in [consumer electronics, home goods, fitness accessories, pet supplies].Conduct detailed product...Show more
Last updated: 23 days ago • Promoted
Isha Foundation - Manager - Pay Per Click
Isha Foundation • Tamil Nadu, India
Manager - Pay Per Click Job Description : - The Pay Per Click (PPC) Manager will be responsible for d...Show more
Last updated: 30+ days ago • Promoted
Business & Technical Coordinator
Uplogic Technologies PVT LTD • Tamil Nadu, India
Description : Who Can Apply : - Professionals with 4 to 5+ years of experience managing both technical and business teams.Candid...Show more
Last updated: 1 day ago • Promoted
Senior Accountant
BRISKWIN IT SOLUTIONS PRIVATE LIMITED • Tamil Nadu, India
Summary : The Senior Accountant is responsible for managing and overseeing the day-to-day accounting operations, ensuring accurate financial reporti...Show more
Last updated: 30+ days ago • Promoted
Business Development Payment Solutions
Vitasta Consulting Pvt Ltd • Surat, Tamil Nadu, India
Business Development Payment Solutions BBPS & eSign Services.Acquire and build strong business relationships with merchants for Payment Solutions BBPS (Bharat Bill Payment System) and eSign servic...Show more
Last updated: 29 days ago • Promoted
Project Success Specialist
Smart Source • tamil nadu, tamil nadu, in
Hands-on experience with servers, storage, virtualization platforms (e.VMware, Nutanix), and data protection tools (e.Basic understanding of hybrid and multi-cloud setups and integration with publi...Show more
Last updated: 15 hours ago • Promoted • New!
Project Control Specialist
GKHR consulting pvt limited • Tamil Nadu, India
Overview The Project Controls Specialist is a vital governance role requiring 7+ years of experience focused on financial control, planning, and risk mitigation acros...Show more
Last updated: 6 days ago • Promoted
Senior / Principal Business Consultant - TPH
Finergic • Tamil Nadu, India, India
The Consultant will provide expert guidance on the configuration and implementation of Temenos Payments solutions across the project lifecycle.
With a deep understanding of payment schemes, SWIFT, a...Show more
Last updated: 17 days ago • Promoted
Alstom Transport - Project Controller
Alstom Transport India Ltd. • Tamil Nadu, India
Alstom, we understand transport networks and what moves people.From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, w...Show more
Last updated: 7 days ago • Promoted
ZF Friedrichshafen - Assistant Manager - Program Purchasing
ZF PASSIVE SAFETY SYSTEMS INDIA PRIVATE LIMITED • Tamil Nadu, India
About the team : As a global technology driven manufacturer and pioneer in the global wind turbine gearbox industry, busines, ZF windpower is leading the high-performa...Show more
Last updated: 6 days ago • Promoted
Accolite Digital - Associate Accounting Manager - General Ledger - CA
ACCOLITE DIGITAL • Tamil Nadu, India
Title : Associate Accounting Manager General Ledger Experience : 68 Years Shift Timing : 3 : 00...Show more
Last updated: 24 days ago • Promoted
Hotfoot - Business Analyst - Loan Management System
Hotfoot Technology Solutions Private Limited • Tamil Nadu, India
Role this role we are looking for Team Members : - Rich experience in Lending Operations around Loan servicing aspects o...Show more
Last updated: 30+ days ago • Promoted
VVDN Technologies - Specialist - Banking Operations & Accounts
VVDN Technologies Private Limited • Tamil Nadu, India
Key Responsibilities : TDS & Statutory ComplianceHandle TDS deduction, computation, and payment for all vendor and employee-related transactions General...Show more
Last updated: 30+ days ago • Promoted
QuickBooks Accounting Specialist
Trident Consulting • Tamil Nadu, India, India
Trident Consulting is looking for a ".QuickBooks Accounting Specialist – US Staffing".Role : QuickBooks Accounting Specialist – US Staffing.
Location : India – Chennai (Preferred) – other locations ar...Show more
Last updated: 23 days ago • Promoted
My Unisoft - Assistant Manager - Finance & Accounting
Unisoft System Consultancy • Tamil Nadu, India
Management & Reporting : - Oversee daily financial transactions, including accounts payable, receivable, and general ledger.
Prepare and analyze financial statements,...Show more
Last updated: 15 days ago • Promoted
Accounting Supervisor Payable
Hilton • Surat, Tamil Nadu, India
To successfully fill this role you should maintain the attitudebehaviours skills and values that follow : .University degree and above majoring in Finance / Accounting.
Attention to details and good i...Show more
Last updated: 3 days ago • Promoted
Encompass Loan Origination System (LOS) Administrator
DIGITAL MIND CONSULTANCY SERVICES PRIVATE LIMITED • Tamil Nadu, India, India
Encompass Loan Origination System (LOS) Administrator – Senior (8+ Years Experience).Advanced knowledge of mortgage origination workflows (processing, underwriting, closing, post-closing).Expert-le...Show more
Last updated: 8 days ago • Promoted