Project Manager (with experience in CCaaS)

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and / or budget objectives since our inception in 1989.

Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

This role is a mix of strategic and tactical, where you use your extensive technical and leadership expertise. This role owns the program, anticipates, and mitigates risks whilst balancing business needs against technical constraints.

Project Manager is required to build strong relationships between Product Engineering applications / services, Product Management, as well as various Business Operations, Finance, and Executives alike. Strong communication skills are a must.

Responsibilities will include establishing commitments from dependencies, ensuring high-quality deliveries, and increasing the productivity and velocity of the team to implement strategy and execution.

Responsibilities :

• Program Execution & Coordination : Support the planning and execution of moderately complex cross-functional programs, ensuring alignment to project goals, timelines, and business requirements. Track deliverables and resolve issues to maintain forward momentum.
• Stakeholder Collaboration : Collaborate with Product, Engineering, and other partner teams to define scope, dependencies, and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
• Project Governance : Maintain program documentation, facilitate team meetings, and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
• Progress Reporting : Provide clear, concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
• Process Improvement : Contribute to improving project delivery methodologies, tools, and best practices. Recommend process adjustments to increase efficiency and scalability.
• Technical Acumen : Leverage your technical knowledge to understand solution approaches, dependencies, and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
• Team Support & Knowledge Sharing : Support onboarding of new team members and share knowledge of tools, processes, and domain expertise. Contribute to a collaborative team culture.

Qualifications

We offer :

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

Amazon Connect, Genesys