Talent.com
This job offer is not available in your country.
CPS - Transaction Management - C13 - PUNE

CPS - Transaction Management - C13 - PUNE

CITIINDIA
30+ days ago
Job description

Client Services Sr. Manager

Client Services Sr. manager act as a point of escalation for clients needing assistance with businesses' products and its associated services. Identifies inconsistencies in data or results, defines business issues and formulates procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Timely review of Clients feedbacks and engage in improving the service relations by providing high level of quality services. Good understanding and experience in managing a team and how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Required to manage teams and lead them in the right direction to achieve the organization goals. Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own team. Work closely with senior management and represent the team in multiple forums. Actively engage in review of SLA, Procedure review, Audits and monthly process reviews.

Responsibilities :

  • Deliver Custody Services to internal clients and external institutional clients Settlement function.
  • Supports a range of products / services and projects in accordance with established systems and procedures, under general supervision.
  • Manage and lead teams as deemed necessary.
  • Manage and execute client transactions with respect to business, credit, and investment products. Ensure transactions are completed within audit and compliance standards as well as timely majorly revisions of communications, notifications and facilitating transactions related to Settlement function.
  • Take ownership of client investigations (e.g., statement reporting issues, Settlement inquiries, account set up etc) and collaborate with operational and middle office teams to ensure effective resolution.
  • Applies analytical thinking and knowledge of data analysis tools and methodologies to identify process improvements and support the implementation of projects.
  • Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
  • Proactively arrange and participate in client calls and perform service quality check-in calls to clients.
  • Identify and document new business opportunities for referral to product specialist.
  • Perform responsibilities through proficient use Citi applications. Participate in service-related process improvements.
  • Applies a good knowledge of a wide range of specialized administrative / technical skills to monitor, analyze and / or evaluate processes and data; most of the impact is related to the accuracy of tasks performed, and the quality and timeliness of tasks that affect own team and closely related teams.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Actively participate in process reviews and work towards process streamlining along with Projects resulting in quantifiable results.

Qualifications :

  • 15 years of relevant experience. Preferable in Client Services role in Custody Settlements area
  • Well versed with Custody processes.
  • Swift notification MT5Xs knowledge.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to multi-task with strong organizational and time management skills per the needs of team and clients
  • Ability to problem solve and analyse data with demonstration of attention to detail.
  • Strong verbal and written communication skills
  • Client facing experience; strong background and interest in the fields of operations and compliance; previous experience & knowledge of investments, banking, and custody products.
  • Education :

  • Bachelor's / University degree or equivalent experience
  • NAM hours coverage : 5 : 30pm onwards

    Job Family Group : Operations - Transaction Services

    Job Family : Securities and Derivatives Processing

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi .

    View the EEO is the Law poster. View the EEO is the Law Supplement .

    View the EEO Policy Statement .

    View the Pay Transparency Posting .

    Locations - TOWER B, EON FREE ZONE II

    Create a job alert for this search

    Cps Transaction Pune • INDIA

    Related jobs
    Sap Materials Management Consultant-Pune

    Sap Materials Management Consultant-Pune

    DigiHelic Solutions Pvt. Ltd.Pune, Maharashtra, India
    We are looking for a skilled SAP MM (Materials Management) Consultant with a minimum of 4 years of experience and at least one end-to-end SAP implementation project. The ideal candidate should have ...Show moreLast updated: 11 days ago
    BA - Transaction Banking(Sr Con & Manager)

    BA - Transaction Banking(Sr Con & Manager)

    EIL Global IT Solutions and Services Pvt LtdBengaluru, Karnataka, India
    BA - Transaction Banking(Sr Con & Manager).We are EIL Global, an IT services provider in the Asia Pacific and EMEA regions, focusing on desktops, servers, networks, and data center technologies.Hea...Show moreLast updated: 5 days ago
    Order Management Analyst (Pune)

    Order Management Analyst (Pune)

    HARMAN INTERNATIONALINDIA
    As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.Innovation, inclusivity and teamwork are a part of our DNA.When you add that t...Show moreLast updated: 30+ days ago
    Analyst– CPS

    Analyst– CPS

    Apollo Global Management, Inc.Mumbai (United states), India
    Apollo is a high-growth, global alternative asset manager.In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investmen...Show moreLast updated: 30+ days ago
    Transaction Consultant, Transactions Management

    Transaction Consultant, Transactions Management

    JLLGurugram, HR
    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 17 days ago
    iCubesWire - Delivery Manager - CPS

    iCubesWire - Delivery Manager - CPS

    ICUBESWIRE TECHNOLOGIES PRIVATE LTDGurugram, India
    CubesWire is a Leading Ad Tech Platform with more than 1 Billion Connected Devices enabling Customer Acquisition & Engagement to over500 name brands in e-Commerce, Automobile, Technology, Finan...Show moreLast updated: 14 days ago
    Assistant Manager- Risk Management-1 - Pune job in Pune

    Assistant Manager- Risk Management-1 - Pune job in Pune

    crescendo globalINDIA
    Assistant Manager - Risk Management - 1 - Pune.Are you a strategic risk professional with a keen eye for operational excellence? Join a dynamic organization that values strategic risk management a...Show moreLast updated: 30+ days ago
    Data Scientist - C13 - VP - PUNE at Citi

    Data Scientist - C13 - VP - PUNE at Citi

    Citibank IndiaINDIA
    Data Scientist - C13 - VP - PUNE.Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in data-driven modelling and data enginee...Show moreLast updated: 30+ days ago
    Order Management Analyst (Pune)

    Order Management Analyst (Pune)

    HARMAN InternationalBangalore, Karnataka, India, EOIZ Industrial Area
    As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.Innovation, inclusivity and teamwork are a part of our DNA.When you add that t...Show moreLast updated: 22 days ago
    Java Architect - VP (C13) - PUNE

    Java Architect - VP (C13) - PUNE

    CitiPune Maharashtra India
    We are looking for a highly skilled and hands-on Software Engineer to drive modern engineering practices and technology transformation within our teams. You will play a critical role in designing, d...Show moreLast updated: 14 days ago
    Transaction Management Analyst

    Transaction Management Analyst

    NatWest GroupINDIA
    Join us as a Transaction Management Analyst.In your new role, youll be processing transactions for the investment banking function, working with others to create a seamless process.Youll be collabo...Show moreLast updated: 30+ days ago
    • Promoted
    OFSAA FCCM Functional Consultant

    OFSAA FCCM Functional Consultant

    Jase HR SolutionsBengaluru, Karnataka, India
    Mandatory Skill(s) : • Sound domain knowledge on FCCM (Financial Crime and Compliance Management) – Anti Money Laundering (AML), Customer Screening (CS), KYC, Transaction monitoring & filtering, FAT...Show moreLast updated: 2 days ago
    Management Researcher & Expert (Pune)

    Management Researcher & Expert (Pune)

    zucol servicesINDIA
    Floor, Laxmi Plaza, above Fine Foods, Next to Gaikwad Petrol Pump, Aundh, Pune-411007.Researching skills, Content creation. Basic Laptop Allowance Incentive).Greetings from the Zucol Group!.We a...Show moreLast updated: 11 days ago
    TECHNICAL LEADER ENGINEER

    TECHNICAL LEADER ENGINEER

    Capgemini EngineeringPune, Maharashtra, India
    Working Experience on Using CATIA V6 & PLM application.Parametric design of sheet metal parts : Front Door, Rear Door, Hood, Fender & Tailgate. Build and defend concept choice files in front of the ...Show moreLast updated: 13 days ago
    Head - Project Management(Corporate Interior) - Pune

    Head - Project Management(Corporate Interior) - Pune

    Space Matrix Design ConsultantsPune, MH, IN
    Quick Apply
    We are seeking a new Head Project Management- Workplace, you will work closely with the project management team and be responsible for managing multiple corporate interiors projects and be a point ...Show moreLast updated: 30+ days ago
    Oracle ARCS - Account Reconciliation Cloud Service Consultant

    Oracle ARCS - Account Reconciliation Cloud Service Consultant

    Zensar TechnologiesPune, Maharashtra, India
    Role : ARCS - Account Reconciliation Cloud Service.Location : Pune, Chennai, Bangalore, Hyderabad or Kolkata.Notice Period : Immediate joiners will be preferred. ARCS consultant with min 8 years' exper...Show moreLast updated: 11 days ago
    IN-Senior Associate _ Transaction Services _ FDD _ Advisory _Pune

    IN-Senior Associate _ Transaction Services _ FDD _ Advisory _Pune

    PwCPune
    SummaryAt PwC, our people in deals focus on providing strategic advice and support to clients in areas such as mergers and acquisitions, divestitures, and restructuring. They help clients navigate c...Show moreLast updated: 3 days ago
    Architect_Pune

    Architect_Pune

    Trigent Software Private LimitedKA, India
    Quick Apply
    Total Years of Experience • 8+ Years Detailed JD •(Roles and Responsibilities) Working exper...Show moreLast updated: 1 day ago