Manager – Data Analytics

Hiring : Manager – Data AnalyticsLocation : Gurugram | Experience : 5 + yearsWe’re looking for a Manager – Analytics (Technical) to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program.Key ResponsibilitiesProgram Leadership & StrategyOwn the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.Communicate roadmap status and manage shifting priorities effectively.Analytics & Insight GenerationDesign and deliver key performance goals using quantitative and qualitative approaches.Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.Technical & Analytical ExpertiseConduct data exploration, hypothesis testing, and statistical analysis.Design KPIs, build dashboards (Power BI / Tableau), manage SQL databases, and perform advanced analytics using Python.Support predictive analytics and machine learning initiatives (good to have).Leadership & CollaborationLead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.Drive continuous improvement and cross-functional alignment.Performance ExpectationsDailyConduct status check-ins to assess operational health, anomalies, and compliance flags.Review system security and performance risks and escalate critical issues.Ensure dispute management processes are followed with timely corrective action.WeeklyInspect quality metrics, KPI trends, and compliance updates.Hold weekly staff meetings to review performance and key findings.Identify high-priority risks and wins for stakeholder governance discussions.Review alignment between technical and business teams.MonthlyCreate high-level summaries for senior management (quality metrics, risks, compliance).Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.QuarterlyReview quarterly roadmap and business initiatives.Create and deliver a comprehensive QBR deck.Align with transformation teams on strategic direction and cross-functional initiatives.Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.Skills & ToolsSQL | Python | Power BI / Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management