Sr. IT Support Executive

Job Opportunity : Support Executive

The Opportunity

As a Support Executive you play a crucial role in diagnosing and resolving technical issues ensuring seamless operations for our customers who use our Enterprise software. This role also entails Applications configuration account setup network configuration and support for Document Management System of Efalia France sold in India. The role occasionally requires on-site supervision clients meetings and installations.

Responsibilities

• Drive technical issue resolution to ensure optimal customer experience.
• Accurately log and communicate all issues to end users in a timely manner.
• Prioritize and manage customer incidents and service requests effectively.
• Document technical knowledge through comprehensive notes and manuals.
• Manage Computer and Applications configuration account setup and network configuration within the office environment.

Requirements

Key Requirements (Desired Skills & Experience)

Experience : 2 years and above of relevant experience in a similar role.

Technical Skills :

General Skills :

Benefits

Salary - 4-5 LPA

Hardware Troubleshooting, Network Support, Windows OS, MS Office 365, Printer / Scanner Setup, IT Asset Management, Ticketing System

Education

Bachelor s degree in Information Technology / Computer Science

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4 - 5