JC Home Delivery Lead

Education required : Graduate in any discipline / (MBA or equivalent preferred)

Exp. Required -Graduate : 4-8 Years / MBA : Min. 2-6 years

Job Location : Chennai (OMR Kazhipattur, Royapuram, Madipakkam, Annanagar, Iyyappanthangal, T Nagar) , Chengalpattu

Job Description :

1. Responsible for Jio Home Delivery (JHD) in JC Operation,

2. Manage and supervise various outbound channels to ensure high service levels for JHD customers,

3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target,

4. Monitor refresher training on JHD process and product knowledge to agents,

5. Drive Lead Acceptance & Lead Delivery on day to today basis,

6. Ensure JC Level Master Configurations on JHD platform - Agents Stores, PIN Codes, Products,

7. JC territory planning to ensure 100% manning coverage

8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery

9. Propose improvements to ensure augmented customer experience

10. Monitor and gather competition / industry plan, initiatives, policies and best practices