Shopify - Support Engineer | Coty | Chennai

APPLICATION SUPPORT AND MAINTENANCE

Shopify Frontend & Backend development experience with strong focus on frontend.

At least 1 year experience in Shopify theme development and customization.

Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOM

Knowledge of Shopify's object / properties, AJAX API, Metafields, Shopify's theming system and Liquid templating

Strong understanding of responsive web design techniques and cross-browser compatibility.

Knowledge of Shopify best practices as well as good knowledge of Shopify CMS

Experience implementing and debugging 3rd party Shopify apps

Experience with Page speed optimization, SEO and CRO

Excellent problem-solving, debugging, and troubleshooting skills

Strong communication and collaboration skills with the ability to work well in a team environment

Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands

Researching, diagnosing, troubleshooting and identifying solutions to resolve issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Work on creating SOP's for incidents / requests that can be resolved by L1 team driving up First call resolution

Ensure Resolution notes are properly captured in Jira

Ensure comments from End users on a ticket are timely addressed

Ensure Resolution SLA's based on priority of the tickets are met

Ensure work executed on enhancements are performed in a truly agile fashion

Ensure coding standards are followed and code is supported through at least 80 PERCENT Unit test coverage

Ensure code developed passes all checks from SONAR or relevant tools

ENHANCEMENTS

Participate in Sprint planning and Grooming sessions

Work with BA's to story point during refinement

Develop code based on Acceptance criteria documented and signed off during refinement

Ensure >

80 PERCENT Unit test coverage for code developed

Work with Leads / engineering team to review PR's and have them approved

Work on any bugs reported during QA and UAT phase

Locations - Chennai, Tamil Nadu, India