Key Responsibilities
- Adopt and adhere to all Willis Towers Watson values without compromise
Productivity to be maintained at 100 PERCENT
Quality standards to be maintained in excess of 99 PERCENTDeliver all standard units of production within the stipulated timelinesDelivery on performance standardsTo develop effective relationships with stakeholders (Internal and external)Maintain data security standards as defined within the Information Security policyFlexible, able to shift priorities to accommodate changing business demandsDevelop a sound understanding of the business processEnsure adherence to compliance and operate within the guidelines of internal and external regulatorsEnsure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the companyPerform quality audits within process and achieve quality standards of 100 PERCENTArticulate quality audit feedback to Advisors in a manner that induces positive outcomesActively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholdersAct as a support to management and the team to execute smooth transitions and transfers.Facilitate process improvement and best practice forums for the Team.Generating reports and report analysis. Analysis of data / reports on performance metrics, conduct root cause analysisBe principle point of contact for any technical matters within the teamAttend meetings / calls with internal stakeholders & colleaguesAlways keep abreast with the technical changes in the process, ensure updated process manuals / knowledge banks and document new work toolsEnsure adherence to various compliance mandates for self & guide the team to meet such requirementsMentoring / training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when requiredThe Requirements
Skills :
Good verbal and written communication skills (in English language)Attention to detail is vital to succeed in this roleLogical thinking is a mustShould be able to train, mentor new / other team membersAbility to learn new processes and systems, also should have the ability to adapt to changesAbility to prioritise and organize tasks, work within stiff timelinesAbility to work independently and as part of a teamCompetencies
Focusing on ClientsWorking in TeamsDriving ExcellenceFostering InnovationDeveloping TalentAdjusting to ChangeKnowledge :
Good working knowledge of Microsoft Office, particularly MS Word & ExcelGood working knowledge of Power BI would be highly preferredQualification & Experience :
Any Graduate or Post Graduate with 5 years of demonstrated experience in operations or business continuity / process improvement projectsEqual Opportunity Employer
Locations : Mumbai, Maharashtra, India