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Manager- Operations, Corporate Risk & Broking
WTWINDIA30+ days ago
Job descriptionQuality standards to be maintained in excess of 99 PERCENT Deliver all standard units of production within the stipulated timelines Delivery on performance standards To develop effective relationships with stakeholders (Internal and external) Maintain data security standards as defined within the Information Security policy Flexible, able to shift priorities to accommodate changing business demands Develop a sound understanding of the business process Ensure adherence to compliance and operate within the guidelines of internal and external regulators Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company Perform quality audits within process and achieve quality standards of 100 PERCENT Articulate quality audit feedback to Advisors in a manner that induces positive outcomes Actively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholders Act as a support to management and the team to execute smooth transitions and transfers. Facilitate process improvement and best practice forums for the Team. Generating reports and report analysis. Analysis of data / reports on performance metrics, conduct root cause analysis Be principle point of contact for any technical matters within the team Attend meetings / calls with internal stakeholders & colleagues Always keep abreast with the technical changes in the process, ensure updated process manuals / knowledge banks and document new work tools Ensure adherence to various compliance mandates for self & guide the team to meet such requirements Mentoring / training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when required Good verbal and written communication skills (in English language) Attention to detail is vital to succeed in this role Logical thinking is a must Should be able to train, mentor new / other team members Ability to learn new processes and systems, also should have the ability to adapt to changes Ability to prioritise and organize tasks, work within stiff timelines Ability to work independently and as part of a team Focusing on Clients Working in Teams Driving Excellence Fostering Innovation Developing Talent Adjusting to Change Good working knowledge of Microsoft Office, particularly MS Word & Excel Good working knowledge of Power BI would be highly preferred Any Graduate or Post Graduate with 5 years of demonstrated experience in operations or business continuity / process improvement projects
Key Responsibilities
- Adopt and adhere to all Willis Towers Watson values without compromise
Productivity to be maintained at 100 PERCENT
The Requirements
Skills :
Competencies
Knowledge :
Qualification & Experience :
Equal Opportunity Employer
Locations : Mumbai, Maharashtra, India
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Operation Manager • INDIA