Field Service Technician

Job Description.

Field Services Technician – Hands and Feet Support Operations

Department : IT Infrastructure & Operations

Reports To : Global Field Services Manager

Employment Type : Full-Time

Job Summary :

The Field Services Team is responsible for delivering on-site IT infrastructure support across global locations. This includes structured cabling, IT hardware lifecycle management, network upgrades, and end-user support. The team ensures global standardization, operational excellence, and a seamless end-user experience through meticulous planning, vendor coordination, and hands-on technical execution.

Key Responsibilities :

• Structured cabling installs and standards-compliant setups
• Network IT site surveys, design planning, and vendor selection
• Installation oversight and project closeout documentation
• Lifecycle management of PCs, servers, switches, access points, printers, and other network hardware
• Network upgrades, user moves, and phone system support
• IT vendor relationship management and headset / UC standards
• User equipment and network hardware installs
• Digital signage vetting and installation
• Asset disposition and print output support
• Lab systems, RFID readers, WMS, time clocks, and RF scanners support
• Fleet and stock item management
• Data center infrastructure, CCTV, and door access control systems
• End-user device management, standardization, automation, and mobility operations
• Coordination with vendors, project managers, and site contacts
• Technical support for hardware issues and remote / mobile user support
• IT asset pickup during divestitures

Qualifications :

Preferred Skills :