Application Support Engineer (Chat / Email) - Trading Analytics Platform

Remote (India) | 5 : 30 PM – 3 : 30 AM IST (US Market Hours)

Monday–Saturday | Full-Time | Probation : 3 Months

₹60,000 – ₹70,000 / month + Bonus

Apply Now :

applications (missing form or recording) will not be considered.

Minimum Requirements

2+ years of experience in SaaS or product-based technical support

FinTech or trading-related platform support background (stocks, options, futures, or analytics tools)

Excellent written English ->

this is non-negotiable!

Proven ability to self-learn quickly and handle complex workflows independently

Proficiency with Excel / CSV data handling

Strong troubleshooting and reasoning skills

Must complete internal product learning before starting live support

Important : Candidates who “want to join to learn trading” will not be considered. You must already be comfortable with basic trading concepts and come prepared to apply them.

Strict Expectations

Strong command of written English – absolutely mandatory

Demonstrated ability to self-learn from detailed documentation

Heavy reliance on AI tools for answering users is not acceptable

This role demands critical thinking, trading familiarity, and discipline

About Us

We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.

Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.

Role Overview

We are hiring a Platform Support Engineer to assist global traders using our trading analytics platform .

This is a technical, product-centric support role — not a BPO or call-center position!

You will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with the founder-led team .

Only apply if you are serious about trading, product support, and independent learning!

Key Responsibilities

Provide fast, clear, and accurate live chat (primary) and email (secondary) support

Help traders navigate platform features, trade analytics, and reports

Troubleshoot issues related to account setup, imports, and analytics workflows

Identify recurring technical issues and resolve them using strong product knowledge

Maintain and efficiently search through a large 200+ page internal knowledge base

Document findings and curate common questions / answers

Manage multiple concurrent chats with empathy, speed, and accuracy

Hiring Process

Submit Google Form + mandatory recorded answers

Product knowledge test

1–2 interviews

Offer

Why Join Us

Work at the intersection of FinTech, trading, and real-time analytics

Direct mentorship and weekly review from company leadership

Clear growth into Product, QA, or Technical Operations

Competitive pay + bonus + global exposure

Apply Now :

applications (missing form or recording) will not be considered.

We are an equal-opportunity employer.

If you’re sharp, disciplined, and genuinely passionate about trading / product support and want to grow in an well rewarding career path, we want to hear from you.