Hiring For US Customer Support - Technical Support

Job description :

Key Responsibilities :

• Handle high-volume inbound and outbound international calls.
• Resolve customer issues efficiently and accurately within set timelines.
• Follow standard operating procedures and company policies.
• Maintain detailed call logs and reports using CRM tools.
• Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).

Requirements :

Skills Required

customer interactions, Trouble Shooting, CRM Tools