Continuous Improvement Insights Manager

Life on the Team : We are looking for a Continuous Improvement Insights Manager to drive data-driven decision-making and continuous improvement in Group Managed Services (GMS) through the Measures That Matter (MTM) framework. About the MTM Framework : The Measures That Matter (MTM) framework is a newly established balanced scorecard within GMS, designed to identify, measure, and continuously improve strategic KPIs across multiple business areas. This global role is ideal for a leader experienced in implementing performance management systems, such as balanced scorecards, who can elevate the MTM framework to the next level of maturity. Role Description : As the Continuous Improvement Insights Manager, you will play a critical role in managing the business-as-usual (BAU) operations of the MTM framework. You will ensure data integrity, facilitate governance activities, and drive performance insights that support GMS leadership in informed decision-making. You will collaborate closely with data custodians, operational teams, and senior leadership to analyse trends, identify performance gaps, and drive continuous improvement initiatives. What You’ll Do : MTM Monthly Governance Activities :

• Data Preparation : Oversee and ensure the timely preparation of MTM dashboard data in collaboration with Business Insights teams.
• Dashboard Publishing : Validate data accuracy and completeness before publishing the dashboard to the GMS senior leadership team.
• Data Analysis : Conduct deep-dive analysis to identify trends, outliers, and performance gaps across all agreed MTM KPIs.
• Stakeholder Engagement : Work closely with data custodians and operational teams to investigate underperforming measures.
• Root Cause Analysis : Support teams in identifying and documenting the root causes of performance issues.
• Corrective Action Planning : Collaborate with stakeholders to define, document, and implement mitigation plans.
• Continuous Improvement (CI) Initiatives : Drive and track the implementation of corrective actions, ensuring clear ownership, timelines, and measurable outcomes.
• Monthly Reporting & Documentation : Generate detailed insights, secure sign-off, and publish the monthly performance summary.
• Quarterly Steering Meeting : Lead a quarterly steering meeting with the leadership team, providing data insights, performance trends, root cause analysis updates, and recommendations.
• Governance Coordination :
• Manage the schedule for monthly MTM review meetings, including agenda preparation, meeting invites, distribution of pre-read materials, and minute-taking.
• Follow up with action owners to track progress and ensure timely completion of agreed actions. Evolve the Measures That Matter :
• Oversee the development and refinement of our MTM framework, ensuring it effectively captures and reports on critical KPIs.
• Provide expert advice to senior leadership on selecting and implementing performance measures that drive improvement and align with our strategic goals.
• Drive initiatives to improve the completeness and accuracy of the Measures That Matter data.
• Work with the Operational Excellence teams to cascade the Measures That Matter through the functional areas, ensuring vertical and horizontal alignment of the critical KPIs. What You’ll Need :
• Strong organizational skills with keen attention to detail.
• Excellent stakeholder management, especially at the leadership level with 18+ years of experience.
• Strong skills in change management.
• Advanced analytical and presentation skills.
• Excellent communication skills, with the ability to engage effectively with senior stakeholders.
• Experience in producing concise and insightful management reports.
• Experience in developing and rolling out performance management systems.
• Working knowledge of Power BI and data visualisation techniques.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with continuous improvement methodologies such as Lean Six Sigma is a plus.