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The Einfach Group - Assistant Manager - Closing & Vendor Management

The Einfach Group - Assistant Manager - Closing & Vendor Management

The Einfach GroupBangalore, India
11 days ago
Job description

Position : Assistant Manager Closing & Vendor Management.

Location : Bangalore (Work from Office).

Shift : Night shift.

Job Summary :

  • The Assistant Manager Closing plays a key leadership role in overseeing the daily operations of the Closing team.
  • This position requires a strong background in both preand post-closing processes within the real estate / title industry and previous experience in managing and mentoring teams.
  • The AM will be responsible for ensuring operational excellence, quality compliance, team performance, and client satisfaction while reporting directly to the Manager or Operations Head.
  • The AM will serve as the escalation point for clients and internal teams, support continuous process improvement, oversee the implementation of new policies, and work collaboratively with cross-functional departments.
  • The role demands excellent people management skills, strong attention to detail, and the ability to drive performance in a high-volume, deadline-driven environment.

Key Responsibilities :

  • Supervise daily closing operations and provide leadership to Team Leads and their respective teams.
  • Ensure timely and accurate processing of files in compliance with company and regulatory standards.
  • Monitor team performance, review pipelines, identify process bottlenecks, and take corrective action when needed.
  • Provide ongoing coaching, mentoring, and performance feedback to team members.
  • Conduct regular team meetings, one-on-ones, and performance reviews.
  • Act as the first point of escalation for client issues and work closely with stakeholders to ensure swift resolution.
  • Collaborate with the Learning & Development team to identify training needs and support skill development initiatives.
  • Work with the Manager to support hiring, onboarding, and workforce planning.
  • Perform detailed quality assurance checks and audits, and implement best practices for continuous improvement.
  • Drive adherence to KPIs, SLAs, and quality benchmarks.
  • Prepare and present reports on team productivity, quality, and other key metrics to senior management.
  • Coordinate with internal departments (Compliance, Technology, HR) for seamless workflow.
  • Support change management efforts and foster a positive team culture aligned with

    • company values.

  • Assist in project rollouts and new client transitions when needed.

    • Required Skills :

  • Proven experience in real estate / title closing operations.
  • Minimum of 5+ years of relevant experience with at least 2 years in a leadership role.
  • Strong understanding of title, escrow, and settlement procedures.
  • Excellent interpersonal and leadership skills with a team-oriented mindset.
  • Proficient in performance management and employee engagement strategies.
  • Excellent communication and stakeholder management skills.
  • Ability to thrive in a fast-paced, high-pressure environment with strict deadlines.
  • Proficient in using closing tools, CRMs, and workflow management systems.
  • Strong analytical and problem-solving skills.

    • ref : iimjobs.com)

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