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Zensar Technologies - Provisioning Manager - Project Management

Zensar Technologies - Provisioning Manager - Project Management

Zensar TechnologiesPune, India
20 days ago
Job description
  • Communications skills : Demonstrates clear, articulate verbal and written communication.
  • Maintains a professional and approachable demeanor, ensuring all customer interactions are clear, concise, and efficient.
  • Project management : Highly organized, with the ability to independently manage and track multiple projects.
  • Creates and manages personal trackers to ensure all tasks are completed within the deadlines.
  • Attention to Detail : Maintains a high level of accuracy in all aspects of work.
  • Multitasking : Capable of managing multiple requests simultaneously while staying organized and keeping customers informed at every stage of the process.
  • Advanced Excel Skills : Proficient in Microsoft Excel, including the use of VLOOKUPs, PivotTables, and data analysis functions.
  • Relevant Experience : Previous experience in a provisioning role, with a solid understanding of provisioning workflows and customer delivery requirements.

    • Desired attributes but not essential : . Network Knowledge : Experience working with UK-based telecom networks (e. , Vodafone, EE, BT, etc.

    • Salesforce Experience : Familiarity with Salesforce or similar CRM platforms for tracking orders and updating opportunity records.

      • Responsibilities :

    • Manage the full provisioning cycle from project handover to completion and validation from the customer and provider.
    • Oversee provisioning tasks for new services, renewals, number ports / migrations (mobile & fixed), and disconnections of existing services.
    • Collaborate closely with the relevant teams and to ensure timely resolution of any provisioning-related issues.
    • Monitor the progress of provisioning tasks, provide regular updates, and escalate issues when necessary.
    • Ensure all customer services are tested and fully operational before handing over to the Account Managers.
    • Maintain accurate and up-to-date records of all provisioning activities using salesforce.
    • Manage disconnection requests, ensuring proper authorisation and execution without service disruption.
    • Provide excellent customer service and maintain a strong focus on user experience throughout the provisioning process.
    • Continuously review and improve provisioning procedures to increase efficiency and effectiveness.

      • Key Skills & Attributes :

    • Attention to detail - accuracy is critical throughout all provisioning stages.
    • Strong problem-solving skills - ability to troubleshoot and resolve issues promptly.
    • Organisational and time management skills - capable of managing multiple provisioning projects simultaneously.
    • Effective communication - can liaise confidently with technical teams, suppliers, and clients.
    • Team player - collaborates effectively with colleagues across departments.
    • Proactive and accountable - takes full ownership of provisioning tasks and sees them through to completion.
    • Calm under pressure - ability to perform well under pressure, maintaining professionalism and productivity in demanding situations.
    • Adaptable - comfortable working across different types of projects and adjusting to shifting priorities.

      • ref : iimjobs.com)

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    Project Manager • Pune, India