Senior Analyst

Step into the role of Senior Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

You may be assessed on key critical skills relevant for success in role such as :

• Experience of working in a customer facing service environment.
• Provision of customer service through various communication channels including chat, email.
• Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation.
• Support customers by offering payment options, taking payments, solving problems, and providing excellent service.

Desirable Skill Sets

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai .

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs / requests.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Business Acumen, Chat Process, Strategic Thinking, Customer Service