Talent.com
This job offer is not available in your country.
Customer Success Manager - Mumbai - Cybersecurity

Customer Success Manager - Mumbai - Cybersecurity

CloudSEKMumbai, Maharashtra, India
2 days ago
Job description

WHO ARE WE?

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK, one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, and headquartered in Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including :

  • Launch of our first product in 2016.
  • Earning our pre-series A funding in 2018.
  • Receiving multiple awards including the prestigious Excellence Award for being the Security Product Company of the Year in 2020.
  • Receiving the Series A funding from MassMutual Ventures in 2021 with a total investment of $10million.

CloudSEK’s Product Suite :

  • CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
  • A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
  • CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
  • Job Description :

    As a Customer Success Manager at CloudSEK, you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions. Your role will involve deep engagement with clients, providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK’s products. Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients.

    Key Responsibilities :

    Account Management :

  • Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention.
  • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
  • Visit customers twice a year to strengthen relationships and understand their evolving needs.
  • Cybersecurity Expertise :

  • Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues.
  • Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform.
  • Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions.
  • Customer Engagement :

  • Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
  • Foster customer champions within client organizations to drive advocacy and referrals.
  • Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery.
  • Revenue Generation and Retention :

  • Identify opportunities for upselling and cross-selling CloudSEK’s products and services.
  • Ensure on-time renewals and maintain a high customer retention rate.
  • Source referrals and participate in revenue generation activities.
  • Product Usage and Feedback :

  • Ensure 100% product usage for features subscribed by the customers.
  • Conduct configuration reviews and provide recommendations for product enhancements.
  • Gather and analyze customer feedback to contribute to product development and improvement.
  • Operational Excellence :

  • Maintain accurate records of customer interactions and activities in CRM systems.
  • Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.
  • Qualifications :

  • 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry.
  • Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Proven track record of achieving customer success goals and driving revenue growth.
  • Ability to work independently and manage multiple accounts simultaneously.
  • Added advantage, if you have experience in Business reviews, Onsite meetings, Maintaining NRR and GRR, Threat analysis, and Value delivery.

    Create a job alert for this search

    Mumbai Mumbai • Mumbai, Maharashtra, India

    Related jobs
    AM - Customer Success (Gurugaon, Bangalore, Mumbai)

    AM - Customer Success (Gurugaon, Bangalore, Mumbai)

    SnaphuntMumbai, India
    Opportunity to make a positive impact.Opportunity within a company with a solid track record of performance.Work alongside & learn from best in class talent. Develop an intimate understanding of you...Show moreLast updated: 30+ days ago
    Inteliwave - Customer Success Manager

    Inteliwave - Customer Success Manager

    Inteliwaves Technologies Private LimitedMumbai, India
    About Inteliwaves : - Inteliwaves is fast growing IT Company offering SAP Consulting Services, Cloud Migration and Outsourcing services. We are supporting client across multiple...Show moreLast updated: 14 days ago
    Ergode - Customer Success Manager

    Ergode - Customer Success Manager

    Ergode IT Services Pvt LtdMumbai, India
    Job Summary : - We are looking for a proactive and customer-focused Customer Success Manager (CSM) to build strong relationships with our clients and ensure they derive maximum ...Show moreLast updated: 30+ days ago
    Eshopbox - Manager - Customer Success

    Eshopbox - Manager - Customer Success

    Eshopbox e-commerce pvt ltd.Mumbai, India
    Company Description : Eshopbox is a best-in-class ecommerce accelerator platform designed to drive brand sales acceleration, offer ultra-fast fulfillment, and enhance customer...Show moreLast updated: 3 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    BookspertMumbai, IN
    The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that he or she works with. This candidate will be responsible for providing an excellen...Show moreLast updated: 11 days ago
    Insidea - Manager - Customer Success

    Insidea - Manager - Customer Success

    InsideaMumbai, India
    About the Company At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing...Show moreLast updated: 30+ days ago
    SiftHub - Customer Success Manager

    SiftHub - Customer Success Manager

    SifthubMumbai, India
    At SiftHub, we are on a mission to make the life of sales and solutions teams more efficient and help them to focus on selling. SiftHub AI Sales Engineer empowers sales and pre-sales teams to improv...Show moreLast updated: 29 days ago
    Observability Customer Success | Mumbai Location.

    Observability Customer Success | Mumbai Location.

    CiscoMumbai, India
    The Observability Customer Success team in Cisco is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a cr...Show moreLast updated: 18 days ago
    Customer Success Manager

    Customer Success Manager

    apnaMumbai, Maharashtra, India
    Own Net revenue Retention (NRR) for respective organizations.Focusing on existing accounts with a client-centric retention strategy - identify the right product for a role x city x # hires requirem...Show moreLast updated: 14 days ago
    Cybersecurity Sales Partner (Mumbai Based)

    Cybersecurity Sales Partner (Mumbai Based)

    Protect ThreatMumbai, Maharashtra, India
    Cybersecurity Sales Partner – Flexible Role with High Commissions (Mumbai-Based).IT solutions startup, built by experienced professionals who understand today’s digital risks.We are on a mission to...Show moreLast updated: 2 days ago
    Credgenics - Manager - Customer Success

    Credgenics - Manager - Customer Success

    CredgenicsMumbai, India
    About Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform.We help financial institutions improve their collections, reduce de...Show moreLast updated: 18 days ago
    VTION - Customer Success Manager

    VTION - Customer Success Manager

    VTION.aiMumbai, India
    Job Description : Customer Success Manager Location : Mumbai Company : VTION Em...Show moreLast updated: 30+ days ago
    Customer Success Manager - Enterprise Sales Mumbai

    Customer Success Manager - Enterprise Sales Mumbai

    ApnaMumbai, MH, IN
    Quick Apply
    The Enterprise business unit at Apna is responsible for driving revenue, sales, and customer retention.It is composed of three sub-units - Sales, Marketing, and Revenue Operations, which includes C...Show moreLast updated: 30+ days ago
    Customer Success Manager - Gurugram / Bengaluru / Mumbai

    Customer Success Manager - Gurugram / Bengaluru / Mumbai

    Netcore CloudMumbai, Maharashtra, India
    Customer Success Team | Full-time.Lower Parel, Mumbai | Gurugram | Bengaluru.Do you love to own customer’s KPIs?.Are you an evangelist who would like to help the marquee enterprise brands?.Then thi...Show moreLast updated: 14 days ago
    Customer Success Manager

    Customer Success Manager

    Flexmoney Technologies Pvt LtdMumbai, Maharashtra, India
    Job Description | Manager – Customer Success.Our omni-channel digital affordability platform enables merchants, brands and. We work with trusted lending partners (Banks, NBFCs, FinTechs).RBI-complia...Show moreLast updated: 14 days ago
    Customer Success Manager

    Customer Success Manager

    AviateMumbai, Maharashtra, India
    AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses.AI is the biggest innovation that is disrupting the market, and we are at the heart of this...Show moreLast updated: 14 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Sales & ProfitMumbai, Maharashtra, India
    Driving Growth Through B2B Sales Excellence.Sales & Profit is a specialized B2B Sales Performance Improvement Consulting firm committed to helping organizations across India enhance their sales out...Show moreLast updated: 24 days ago
    AM Customer Success (Gurugram / Bangalore / Mumbai)

    AM Customer Success (Gurugram / Bangalore / Mumbai)

    Netcore Cloud Pvt LtdMumbai, India
    Netcore cloud is first and leading AI / ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.Our cutting-edge Saa...Show moreLast updated: 30+ days ago