Customer Support Representative

Company Description

Rightways Air Logistics Pvt Ltd, established as Rightways Cargo over 21 years ago and incorporated in 2011, is a trusted name in Express Air Logistics services. The company operates through 34 strategically located branch offices across India, each equipped with significant storage capacity and a dedicated team. With advanced systems, precise airport coordination, and dependable ground operations, we ensure timely pickup and hassle-free delivery of shipments. Rightways Air Logistics is committed to providing reliable, efficient, and customer-focused logistics solutions.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in Pune. The responsibilities include effectively addressing customer inquiries, resolving service-related issues, and ensuring timely and satisfactory responses. You will support customers by providing accurate information about services, managing client accounts, maintaining customer relationships, and ensuring a high level of satisfaction. The role also involves collaboration with cross-functional teams to optimize customer experience.

Qualifications

• Strong Customer Service and Customer Support skills, ensuring timely and effective assistance to customers.
• Experience in Customer Satisfaction and Customer Service Management to maintain and enhance the quality of customer interactions.
• Excellent Interpersonal Skills to manage client relationships and effectively communicate with various stakeholders.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using customer relationship management (CRM) tools and software is an advantage.
• Bachelor’s degree or equivalent professional experience in customer service, business, or a related field.
• Prior experience in the logistics or transport industry is a plus.