Business Analyst, Platform Operations

Deluxe Entertainment Services Group Inc. is a global leader in media and entertainment services for film, video and online content, from capture to consumption. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post-production, distribution, asset and workflow management, and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs over 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide. For more information, please visit www.bydeluxe.com

We currently have an opening for a Data Analyst, Platform Operations.

Position Overview

The Business Analyst, Global Platform Operations, will support Deluxe's Localization and Fulfillment platforms, including ONE and Sfera, in a variety of activities, including : Workflow Requests, Requirements Gathering, reporting, User Acceptance Training, Documentation and Training. The Platform Team is responsible for client onboarding, automation initiates, workflow optimization and new requirements support. The Business Analyst will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team.

Primary Responsibilities

• Project support for client onboarding and initiatives to drive digital supply chain process improvements to deploy scalable, end-to-end content fulfillment automation successfully and rapidly to Deluxe’s Localization and Fulfillment platforms, including ONE and Sfera
• Extensive training focus which includes creation of technical documentation and presentations for the purposes of training non-technical audiences based on needs-analysis, utilizing appropriate techniques / toolsets / software, supporting rollout of digital adoption learning (WalkMe), maintenance of documents as needs arise, group and / or individualized led training
• Implementing reporting requests by confirming requirements, liaison with BI team and / or creation utilizing Business Objects.
• Implement global processes and governance to streamline the migration of existing clients and new customers to the platforms
• Operates comfortably within Agile project environments
• Define requirements and scope system functionality to enable scalable, end-to-end automation
• Define, prioritize, and clarify requirement user stories; working with others to understand use cases, features, return on investment metrics and overall product goals
• Design and document business process diagrams to properly capture and understand end-to-end workflow to assist in solutioning and rollout of SOP
• Perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy
• Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines

Qualifications