Field Service Manager

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position Reports To

Service Manager - Traction

In this role, you will have the opportunity to lead customer interaction & ASP movement control for different sites support and additional loco failure outside from Railway maintenance shed and leading service team across India.

The Work Model For The Role Is

This role is contributing to the Motion business for Traction division based in Faridabad or Bangalore, India :

Your Role And Responsibilities

• Providing support or guiding ASP to prepare joint notes / MOM and same has been consolidated.
• Provide support to ASP regarding testing of newly received software performance and coordination with Zonal railway ground level official (SSE, ADEE or DEE, Sr DEE).
• Follow-up AMC and Spare payment from customer. Daily follow up with ASP and site engineer regarding breakdown and highlighted issues i.e punctuality lost or line blocking.
• Consolidation of Quality issues data and sharing to another stake holder and define action plan to implementation in filed.
• Hardware / software issues data re-consolidation. Safety Material stock Reconciliation at site. Monthly updating of MOM RDSO and zonal Railway.
• Leading and attending all reliability meetings i.e railway board, RDSO, production unit and zonal railway.
• Verification & Approval of Work sheet of ASP through Zonal members & monthly service invoice checking, consolidation data and preparing details to transfer cost to respective project.
• Weekly reviewing complaints which are reported in Console. Responsible for closing warranty complaints on UDM portal. Preparing presentation of shed failure and attending failure review meeting of shed.

Qualifications For The Role

More About Us

ABB Traction Division is a recognized leader in onboard propulsion technologies that drive innovation in rail, bus, and industrial vehicle electrification. A comprehensive range of high-performance and full lifecycle managed propulsion, auxiliary and energy storage solutions help improve energy efficiency and contribute to making transportation more sustainable.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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Skills Required

Electrical Engineering