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Falcon - Manager / Senior Manager - Subject Matter Expert - Credit Card Division

FalconChennai, India

30+ days ago

Job description

Job Description | Manager / Senior Manager - SME - CC

Who are we?

Falcon a Series-A funded cloud-native, AI-first banking technology & processing platform that helps banks, NBFCs, and PPIs quickly and affordably launch next-gen financial products, such as credit card, credit line on UPI, prepaid card, fixed deposits, and loans.

Since our 2022 launch, weve processed USD 1 .5Bn+ in transactions, signed on 12 of India's top financial institutions, & clocked USD 15 Mn+ in revenue. Our company is backed by marquee investors from around the world, including heavyweight investors from Japan, USA, as well as leading Indian ventures and banks.

For more details, please visit https : / / falconfs.com /

Job Summary :

We are looking for a dynamic and experienced Delivery & Implementation Manager (or Senior Manager) with subject matter expertise in Credit Cards to support the successful implementation of credit card products and services for our banking partner. This role is based on-site at the Karur Vysya Bank (KVB) office, and the ideal candidate will have hands-on experience in working with banks, managing delivery pressure, and leading end-to-end implementation cycles.

Key Responsibilities :

Act as the subject matter expert (SME) for credit card implementation, servicing and lifecycle management
Lead end-to-end delivery of credit card projects, including coordination with cross-functional teams tech, product, operations, and compliance
Serve as the single point of contact on-site at KVB for all delivery and implementation activities
Drive UAT, deployment, go-live coordination, and post-go-live support
Collaborate with bank stakeholders to gather and finalize business requirements
Manage stakeholder expectations under high-pressure banking environments
Identify potential risks and proactively implement mitigation strategies
Track project timelines, ensure adherence to SLAs, and escalate blockers appropriately
Regularly report project status, milestones, and issues to internal and client leadership

Required Skills & Experience :

58 years of experience in the banking industry, with a strong focus on credit card systems / implementation

Proven experience of working on-site with banks and handling complex delivery scenarios

Strong understanding of credit card lifecycle, including onboarding, transactions, disputes, billing, and collections

Experience in project coordination, delivery planning, and issue resolution

Excellent client-facing communication and stakeholder management skills

Ability to work under tight deadlines and manage multiple priorities in a banking setup

Knowledge of card management systems, integrations with LOS / LMS / CBS is a plus

Preferred Qualifications :

Bachelors degree in Engineering, Finance, or related field; MBA preferred

Certifications in project management (PMP, Prince2) or Agile methodologies are a plus

Work Environment :

Full-time, on-site at KVB's offices in Chennai or Bangalore

Fast-paced, collaborative, and structured working environment

Candidates must be willing to work closely with banking leadership and operations teams on-site

Location : Chennai / Bangalore (Primarily on-site at KVB Office; may extend to other partner banks as required)

ref : iimjobs.com)

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Subject Matter Expert • Chennai, India