Customer Relationship Management Manager

➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants / clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

➢ Understand client queries and solve them in any manner.

Key skills for Client Relationship Management :

➢ Polite disposition.

➢ Ability of rigorous follow up.

➢ The ability to communicate confidently – both through speaking and

writing – with colleagues and clients.

➢ Ability to understand the circumstances and act accordingly.

➢ Proactive.

➢ Thorough knowledge of products / services.

➢ Always available on calls.