Customer Service & Operations Analyst DSARS

Join us as a Customer Service & Operations Analyst for DSARs

• Well look to you to respond to Data Subject Access Requests (DSARs) from customers promptly within agreed timelines.
• This is an opportunity to make a positive impact on our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures.
• Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.
• We're offering this role at senior analyst level.

What youll do

Youll be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements. Youll do so by accurately collecting the required information from customers and the business, and youll actively participate in initiatives to improve customer service, processes, and procedures.

Youll review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service. Youll also analyse queries accurately and raise them with the relevant parties without delay, escalating where needed. Maintaining a clear understanding of the needs of our customers and stakeholders, youll deliver the most appropriate and fit-for-purpose solution and review processing errors and customer complaints to identify trends and training needs.

Youll also :

The skills youll need

Were looking for someone with experience of dealing with GDPR, particularly Data Subject Access Rights and a thorough understanding of GDPR and the Data Protection Act 2018.

Youll also demonstrate :

Hours : 45

Job Posting Closing Date : 05 / 02 / 2025

Locations : Gurugram, India