Team Lead

ABOUT THE COMPANY

Our client is a leading Business Process Outsourcing company in India, delivering reliable outsourcing solutions to international clients. We combine industry expertise, organizational efficiency, and a strong talent pool to provide comprehensive BPO services that drive value and results for our global clients.

ABOUT THE ROLE

We seek a dynamic Team Leader to manage a growing operations team. The role requires strong leadership skills, client management experience, and expertise in data processing and team performance management.

RESPONSIBILITIES

• Team Management
• Lead and mentor a team of up to 30 operations executives
• Set goals, monitor KPIs, and conduct performance reviews
• Provide training, coaching, and career development support
• Foster a collaborative and high-performance team environment
• Client & Project Management
• Serve as primary client contact and relationship manager
• Collaborate with Client Services, Business Development, and Account Management teams
• Manage project timelines, deliverables, and ensure quality standards
• Maintain SLA compliance and client satisfaction
• Data Operations
• Handle large data files across multiple formats (CSV, TSV, XLS, etc.)
• Perform data cleaning, validation, and quality checks
• Create reports and manage data allocation schedules
• Develop Excel macros for process automation

QUALIFICATIONS

PAY RANGE AND COMPENSATION PACKAGE

EQUAL OPPORTUNITY STATEMENT

Join our dynamic team and contribute to our continued success in delivering exceptional BPO services to global clients.