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Team Lead

Team Lead

People ConnexionsGurugram, Haryana, India
12 days ago
Job description

ABOUT THE COMPANY

Our client is a leading Business Process Outsourcing company in India, delivering reliable outsourcing solutions to international clients. We combine industry expertise, organizational efficiency, and a strong talent pool to provide comprehensive BPO services that drive value and results for our global clients.

ABOUT THE ROLE

We seek a dynamic Team Leader to manage a growing operations team. The role requires strong leadership skills, client management experience, and expertise in data processing and team performance management.

RESPONSIBILITIES

  • Team Management
  • Lead and mentor a team of up to 30 operations executives
  • Set goals, monitor KPIs, and conduct performance reviews
  • Provide training, coaching, and career development support
  • Foster a collaborative and high-performance team environment
  • Client & Project Management
  • Serve as primary client contact and relationship manager
  • Collaborate with Client Services, Business Development, and Account Management teams
  • Manage project timelines, deliverables, and ensure quality standards
  • Maintain SLA compliance and client satisfaction
  • Data Operations
  • Handle large data files across multiple formats (CSV, TSV, XLS, etc.)
  • Perform data cleaning, validation, and quality checks
  • Create reports and manage data allocation schedules
  • Develop Excel macros for process automation

QUALIFICATIONS

  • Experience
  • Minimum 5 years in BPO industry
  • 2+ years in team leadership / supervisory role
  • Skills
  • Excellent English communication (written and verbal)
  • Advanced MS Office skills (especially Excel, including macros)
  • Strong analytical and problem-solving abilities
  • Data processing and reporting experience
  • PAY RANGE AND COMPENSATION PACKAGE

  • Competitive salary package
  • EQUAL OPPORTUNITY STATEMENT

    Join our dynamic team and contribute to our continued success in delivering exceptional BPO services to global clients.

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    Team Lead • Gurugram, Haryana, India