Cusstomer Service Specialist

About the Company

NIIT MTS is a trusted partner for companies looking to improve their learning and talent management practices, offering a comprehensive suite of services and solutions to address various challenges and opportunities in the field. Established in 1981, NIIT MTS has a long history of helping companies transform their learning and talent ecosystems. They offer a range of solutions, including custom content development, learning delivery, learning administration, strategic consulting, and technology solutions. NIIT MTS is known for its high-quality services and expertise in helping organizations improve their workforce skills and talent management.

WEBSITE- https : / / www.niit.com / india / about-us /

NIIT is hiring for Wipro

Location - ONSITE (Gurgaon)

Experience - 0-2 years

Designation - Customer Support Specialist

About the Role

It involves handling international voice support as part of the HRO (Human Resource Outsourcing) blended process. Candidates will be responsible for delivering high-quality customer service to global clients, managing queries efficiently, and maintaining professional communication standards. This night-shift role requires excellent verbal skills, adaptability, and a strong commitment to training and performance. It offers a structured onboarding process, attractive stipends, and growth opportunities for graduates with up to 2.5 years of experience in the BPO / KPO sector.

Responsibilities

Handle international voice-based customer support, resolve queries professionally, and ensure customer satisfaction. Maintain clear and effective communication, follow process guidelines, and adhere to quality and compliance standards. Participate actively in training, meet performance targets, and work collaboratively in a night-shift environment.

Qualifications

• Must be a graduate (no undergraduates allowed)
• 0–2.5 years of total experience (maximum 4-year gap allowed)
• Result-awaited candidates can apply with last 5 semester mark sheets and no backlogs
• BTech / MBA / MCA / MCom / MA candidates must have minimum 6 months of BPO / KPO experience
• Not eligible : Maths Hons, Statistics Hons, B.Ed, Elementary Education, BA LLB, BTech & MBA freshers
• Must have excellent communication skills
• Willingness to work night shifts and undergo strict training process

Freshers with flawless english? Even Better.

Drop your cv / resume at : Gurjyot.9.Kaur@niitmts.com

I'll personally guide you through the process.

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