Wfm+mis reporting Analyst

Job Title : Wfm+mis reporting Analyst

Location : Kolkata

Experience : Minimum 3 Years

Employment Type : Permanent

Notice Period : Immediate to 30 Days

Shift : US Shift (6 PM – 3 AM)

About the Company

Our client is a growing leader in operations, analytics, and business support services. They work closely with global enterprises—especially US-based clients—to enhance performance, optimize processes, and deliver workforce efficiencies. With a strong focus on data-driven decision-making, they offer cutting-edge solutions across Workforce Management, MIS reporting, forecasting, and capacity planning.

Job Description

Manage workforce planning activities including capacity planning, scheduling, and forecasting

Perform Real-Time Analysis (RTA) and take corrective actions to meet SLA targets

Create daily / weekly / monthly MIS reports

Analyze performance trends, productivity, and SLA adherence

Coordinate with US stakeholders during the shift

Build and automate dashboards for workforce and performance metrics

Handle intraday management, shrinkage tracking, and staffing requirements

Utilize advanced Excel and reporting tools to deliver insights

Mandatory Skills

Workforce Management

• Capacity Planning
• Real-Time Analysis (RTA)
• Forecasting (Short-term & Long-term)
• Scheduling & Staffing
• Intra-day / Operational Reporting

MIS & Reporting

Technical Skills

Soft Skills

Important Note (Please Read Before Applying)

Do NOT apply if :

You have less than 3 years of MIS / WFM experience

You are not comfortable with US shift timing (6 PM – 3 AM)

You cannot join within 30 days

You do not have hands-on Excel skills

Your background is unrelated (e.g., purely BPO agent, HR, admin, data entry)

✅ Apply ONLY if you meet ALL mandatory skills above. Random / irrelevant applications will not be processed.