Officer - Shift Supervisor - Production (Presentation) Dev Lead Coordinator - MUMBAI

Job Purpose :

This is a fast-paced role in a team supporting global investment banking with time-sensitive, exceptional quality, and mission-critical services.

Job purpose is to manage a shift for a Presentation & Graphics Services Center that takes work briefs from global clients (Bankers). Work closely with workflow coordinators and help estimate work requests and plan shift-wise project delivery plans, liaise with bankers to negotiate deadlines, manage vendor deliverables, monitor the project delivery dashboard for your shift, ensure every client receives professional advice and exceptional service.

Reporting Line :

Into the Mumbai Section Manager

Job Background / context :

Working as part of the graphics and presentations team in a busy department that produces pitchbook materials and graphic design. Presentation Technology (Pres Tech) is a specialist group that provides services to internal clients within Global Banking (i.e., Investment Bank, Markets, Transaction Services, Private Bank, etc.) and various other clients within Citi.

Key Responsibilities :

Develop client relationships

• Follow up on any client feedback in a timely manner to provide a quick resolution of all issues
• Maintain a clear communication channel with the clients / bankers and provide periodic updates on the status of their projects
• Proactively reach out if the output deliverables are impacted and agree to the best possible plan to help the clients

Staff development

Production / Operations

Development Value :

Knowledge / Experience :

Leadership experience :

Qualifications :

Skills :

Competencies :

Job Family Group : Marketing

Job Family :

Communication & Creative Services

Time Type : Full time

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Locations :

NIRLON KNOWLEDGE PARK BLOCK B7