Senior Growth Consultant - Quality Team LeadConvin • raipur, chattisgarh, in
No longer accepting applications
Senior Growth Consultant - Quality Team Lead
Convin • raipur, chattisgarh, in
21 hours ago
Job descriptionLead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards. Mentor and manage Growth Consultants / Quality Analysts; conduct training sessions and calibrations. Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights. Build and optimize SOPs, scorecards, and audit frameworks using tech-enabled workflows. Drive AI adoption with clients by showcasing automation benefits and analytical insights. Review audits, validate accuracy, and provide deep-dive quality analysis. Identify improvement opportunities using data-backed insights and AI-generated reports. Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations. Handle escalations and present weekly / monthly Quality review decks. 3–5 years in QA, contact center quality, or process excellence. Experience in leading teams and interacting with client stakeholders. Strong understanding of tech workflows, AI tools, and cloud-based platforms. Ability to use ChatGPT, Convin AI, and other generative AI tools for insights, scripting, and automation. Excellent communication, analytical skills, and a problem-solving mindset. Comfortable working in fast-paced, tech-first environments. Application Review – Our People & Culture team will connect within 4–5 days if your profile fits. Initial Catch-Up – A quick conversation to check role fit. IQ Round – Assessing problem-solving and analytical skills. Final Leadership Round – Interaction with our founders / leadership team.
Senior Growth Consultant – Quality Team Lead
About Convin
Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.
We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.
Highlights :
- Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
- Featured in LinkedIn’s Top Startups list
- Ranked Top 20 Software Companies in India by G2
- Best Speech & Conversation Analytics Company at CX & DCX Summits
Role Overview :
The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency.
Key Responsibilities :
Required Skills & Experience :
Interview Process
Here’s how we hire at Convin :
Crack it, and you’re in!
Create a job alert for this search
Senior Consultant • raipur, chattisgarh, in
Related jobs
Audit Team Lead / Sr. Team Lead
Shore Group Associates • raipur, chattisgarh, in
Since 2006, Shore Group Associates has been providing expertise in strategy, innovation, operations, and technology to help businesses transform and thrive.
Our team, with over 30 years of experienc...Show more
Last updated: 2 days ago • Promoted
Oracle Fusion HCM Technical Lead
Hiresquad Resources • raipur, India
Minimum 5 Years Experience in Fusion / Cloud is Must.Require Experience in Data Conversion, HCM Extracts, Fast Formula, BIP, OTBI Report.
Interested Candidate can mail their cv at or call at.HCM Clo...Show more
Last updated: 20 days ago • Promoted
Senior QA Lead / QA Manager (GenAI & MLOps Platform)
Katonic AI • raipur, India
We are a young, Aussie Generative AI startup headquartered in Sydney, Australia.We are seeking a highly experienced Senior QA Lead / QA Manager with 10+ years in quality engineering to own and driv...Show more
Last updated: 2 days ago • Promoted
Senior Quality Engineer
HiroJet • Raipur, Chhattisgarh, India
Job Title : Quality Assurance Engineer (SIEM / SaaS experience preferred)Location : Remote (India)About CompanyIt is an early-stage cybersecurity startup building a next-generation platform for secur...Show more
Last updated: 11 hours ago • Promoted • New!
Oracle Fusion Hcm Technical Lead
Hiresquad Resources • Raipur, Republic Of India, IN
Minimum 5 Years Experience in Fusion / Cloud is Must.Require Experience in Data Conversion, HCM Extracts, Fast Formula, BIP, OTBI Report.
Interested Candidate can mail their cv at simmi@hiresquad.HCM ...Show more
Last updated: 23 days ago • Promoted
Associate Director - Last Mile
Apna Mart • Raipur, Chhattisgarh, India
The Associate Director – Last Mile will lead and own the strategic and operational execution of the last-mile delivery network.
This role demands a hands-on leader who can scale operations, control ...Show more
Last updated: 15 hours ago • Promoted • New!
Lead Generation Specialist – SAP Solutions
WMS - SAP Gold Partner • raipur, chattisgarh, in
Lead Generation Specialist – SAP Solutions.WMS Middle East is a trusted SAP GOLD PARTNER based in the UAE, delivering tailored ERP solutions to .
As an official SAP partner, we specialize in helping...Show more
Last updated: 2 hours ago • Promoted • New!
UKG Integration Technical Consultant
Avensys Consulting • raipur, chattisgarh, in
Avensys is a reputed global IT professional services company headquartered in Singapore.Our service spectrum includes enterprise solution consulting, business intelligence, business process automat...Show more
Last updated: 1 hour ago • Promoted • New!
Localization Relationship Manager (Client Growth & Retention)
TransnPack Translation Inc. • raipur, chattisgarh, in
Localization Relationship Manager (Client Growth & Retention).Miami, providing legal, medical, financial, and website translation services in 200+ languages for clients worldwide.We’re hiring a Loc...Show more
Last updated: 2 hours ago • Promoted • New!
Quality Assurance Test Lead
LanceSoft Middle East • raipur, India
We have a new opportunity for ".Interested candidates send me your CV to.Months Contract with possible extension.Lead QA planning, execution, and reporting for FLEXCUBE Core Banking implementations...Show more
Last updated: 1 hour ago • Promoted • New!
Lead Development Specialist
Scrut Automation • Raipur, Chhattisgarh, India
Job Title : Lead Development SpecialistScrut Automation is a global leader in Governance, Risk, and Compliance (GRC).Our mission is to help modern enterprises move beyond simple checklists to build...Show more
Last updated: 11 hours ago • Promoted • New!
Quality Assurance Engineer (Odoo Projects)
Linescripts Softwares • raipur, chattisgarh, in
You will be responsible for testing custom Odoo developments, integrations, and ensuring overall platform stability across modules such as Sales, Purchase, Inventory, Accounting, Manufacturing, CRM...Show more
Last updated: 2 hours ago • Promoted • New!
Shift Lead
RapidBrains • raipur, chattisgarh, in
Fulltime- Permanent with our German Client (10 K size company).L2 or production support experience.Strong working knowledge of ITIL processes (Incident, Problem, Change Management).Proven experienc...Show more
Last updated: 2 hours ago • Promoted • New!
Senior IAM Consultant_Saviynt(SME)
NextGen Identity Pty Ltd • raipur, chattisgarh, in
We're Hiring : Saviynt SME | NextGen Identity.We’re looking for an experienced.Saviynt Subject Matter Expert (SME).The ideal candidate will have strong hands-on experience in Saviynt configuration, ...Show more
Last updated: 30+ days ago • Promoted
Growth Manager
Sanmarg Pvt Ltd • raipur, India
The Growth Manager will lead end-to-end digital growth strategy and execution, ensuring rapid audience acquisition, engagement, and monetization across platforms.
The ideal candidate is data-driven,...Show more
Last updated: 1 hour ago • Promoted • New!
Senior Consultant
Nagarro • raipur, chattisgarh, in
Senior Business Analyst / Senior Business Consultant – Energy & Utilities.Senior Business Analyst / Senior Business Consultant.
This is a senior, client-facing consulting role focused on.You will co...Show more
Last updated: 2 hours ago • Promoted • New!
Lead Generation Specialist (Technology business)
Timus Consulting Services • raipur, India
Lead Generation Specialist (Technology business).Timus Consulting is seeking a proactive and data-driven Lead Generation & Nurturing Specialist to support our growth in the digital technology, Gove...Show more
Last updated: 1 hour ago • Promoted • New!
Lead Generation Specialist (Technology Business)
Timus Consulting Services • Raipur, Republic Of India, IN
Lead Generation Specialist (Technology business).Timus Consulting is seeking a proactive and data-driven Lead Generation & Nurturing Specialist to support our growth in the digital technology, Gove...Show more
Last updated: 9 hours ago • Promoted • New!