Implementation Consultant

About Us :

We are founded on a culture passionate about transforming how the world acquires talent by delivering client-focused solutions that make a difference. From refining contingent workforce management to strengthening employer brands, our integrated solutions drive business results. As an industry leader, we design innovative tools and competitive practices that position organizations for growth.

We focus on relationships, open communication, constructive feedback, and a culture built on diversity. Search #LifeAtAGS to learn more.

Job Description :

The Implementation Consultant I implements MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Consultant II leads requirements gathering, gap analysis, future-state process design, and system configuration testing. IC I may do hands-on configuration and is the Change Management Expert—developing change strategy, drafting materials, and leading adoption. The role liaises with all project teams to ensure a holistic MSP solution. IC II requires 1–3 years of consulting and / or process efficiency experience.

Responsibilities :

Leads enterprise analysis sessions to gather requirements and design future-state processes

Identifies business process efficiencies using technology and best practices

Partners with SMEs to develop solutions; advises on risks, options, costs vs. benefits

Ensures accurate configuration; completes end-to-end testing, leads User Testing, documents results

Leads all change management strategy, planning, communication, and deployment

Drafts and owns process documentation, manuals, communications, and training materials

Trains and mentors junior team members

Enhances implementation methodology through process improvement

Documents and shares best practices across AGS

Mentors new Implementation Team members

Qualifications :

Strong understanding of end-to-end Contingent Workforce Management and implementation strategy

Experience in process improvement, re-engineering, process mapping and modelling

Ability to solve technical / business problems and present conceptual info to all levels

Strong strategic thinking, stakeholder management, and change adoption skills

Experience working with cross-functional teams

Advanced skills in client discussions and driving decision consensus

Strong self-discipline and ability to independently deliver

Excellent verbal / written communication

Advanced documentation skills (process maps, manuals, training)

Intermediate knowledge of all AGS VMS partners; advanced in at least one

Expert MS Office, specifically Visio

Basic knowledge of MS Project and PM tools

Ability to travel up to 25%

Experience & Education :

1–3 years MSP or RPO experience

1–3 years VMS or ATS experience

2+ years implementation or project experience preferred

Bachelor’s degree or equivalent

Business Process Modelling or PM certification preferred