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IT Business Analyst – Salesforce Voice Implementation
Turnberry Solutions
Nagpur, IN
3 days ago
Job description
Responsibilities :
assist in requirement gathering sessions with business stakeholders, product owners, and testers
Support proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US business
Facilitate cross-functional collaboration between development, testing, and business teams
Act as liaison between technical and non-technical teams—developers will not be customer-facing
Provide guidance to testers on how to validate the stories; ensure quality and alignment with user expectations
Qualifications :
Hands-on experience with writing user stories, gathering requirements, and creating documentation —ideally involving telephony migrations
Excellent facilitation and communication skills, especially across global teams
Confident working independently in a fast-paced, iterative environment
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It Analyst • Nagpur, IN
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