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Salesforce Service Cloud Developer - Apex / LWC

Salesforce Service Cloud Developer - Apex / LWC

SMARTWORK IT SERVICESHyderabad
30+ days ago
Job description

Job Title : Salesforce Service Cloud : Bangalore, Hyderabad, : 4-7 Years

Key Responsibilities :

  • Design, develop, and implement custom solutions on the Salesforce platform, with a primary focus on Salesforce Service Cloud.
  • Work extensively on the development and enhancement of Service Cloud instances for large enterprise and multiple geography deployments.
  • Leverage expertise as a Salesforce Developer in both Sales Cloud and Service Cloud to build integrated and efficient solutions.
  • Develop and maintain custom Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC) to extend Salesforce functionality.
  • Implement and configure Service Cloud features such as Service Console, Omni-Channel, Live Agent, Knowledge, Case Management, and Entitlements.
  • Collaborate with business analysts and stakeholders to translate complex business requirements into technical specifications and scalable Salesforce solutions.
  • Integrate Salesforce with external systems using various integration patterns (REST, SOAP APIs, Platform Events, etc.).
  • Perform unit testing, integration testing, and support user acceptance testing (UAT) to ensure high-quality deliverables.
  • Troubleshoot and debug complex issues within the Salesforce environment, providing timely resolutions.
  • Participate in code reviews to ensure adherence to coding standards, best practices, and system performance.
  • Manage deployments using change sets, Salesforce DX, or other deployment tools.
  • Contribute to the overall architecture and design of Salesforce solutions, ensuring alignment with enterprise standards.
  • Experience working on development for Commerce Cloud B2B / B2C instances will be a key responsibility, ensuring seamless integration where required.

Required Qualifications & Skills :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4-7 years of hands-on experience as a Salesforce Developer.
  • Must have strong development experience in Salesforce Service Cloud.
  • Proven experience as a Salesforce Developer in Sales Cloud.
  • Demonstrated experience working on the development of Service Cloud instances for large enterprise and multiple geography clients.
  • Must have experience in Commerce Cloud B2B / B2C development and integration.
  • Proficient in Apex programming, Visualforce, and Lightning Web Components (LWC).
  • Strong understanding of Salesforce declarative features (Flow, Process Builder, Workflows, Validation Rules).
  • Experience with Salesforce APIs (REST, SOAP) and integration patterns.
  • Knowledge of Salesforce data model, security model, and sharing rules.
  • Experience with version control systems (Git).
  • Salesforce Developer certifications (Platform Developer I, Platform Developer II) are highly preferred.
  • Excellent analytical, problem-solving, and debugging skills.
  • Strong written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • ref : hirist.tech)

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