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Senior ServiceNow Consultant - ITSM Module

NPG ConsultantsDelhi, IN

30+ days ago

Job description

ServiceNow Senior Consultant - ITSM

Key Responsibilities :

ServiceNow ITSM Development & Configuration : Enhance and customize ServiceNow ITSM modules to meet business requirements.
Innovative Solutions & Automation : Leverage ServiceNow plugins, automation tools, and workflow optimization to drive efficiency.
Integration Expertise : Develop point-to-point integrations using REST / SOAP Web Services, JSON, file-based transfers, and middleware.
Platform Support & Troubleshooting : Conduct monitoring, root-cause analysis, bug fixes, and proactive system maintenance.
Technical Advisory & Best Practices : Provide configuration options, detailing pros & cons- for optimal system performance.
Agile Collaboration : Participate in user story grooming, architecture review, and design sessions to align technical solutions with business goals.
Deployment & Release Management : Execute solution deployments- across sub-production and production environments.
Training & Documentation : Develop technical guides, policies, release notes , and conduct end-user training sessions.
Continuous Improvement & Compliance : Identify system gaps, ensure adherence to ServiceNow best practices, and drive platform enhancements.

Required Qualifications :

Expert ServiceNow Technical Skills : Proficiency in UI Policies, UI Pages, Macros, Client Scripts, Business Rules, Mid Server Configuration, ACLs, Import Sets, Transform Maps, and Update Sets.

Advanced Development & Scripting : Strong knowledge of JavaScript, HTML, CSS, Bootstrap, JSON, REST, and SOAP.

Subject Matter Expertise (SME) : Technical leadership across ITSM, SPM , and ServiceNow product solutions.

CMDB & Orchestration Experience : Knowledge of Asset Management, CMDB, Orchestration, and Service Watch.

Agile Development & Application Lifecycle : Deep experience with - Agile / SAFe methodologies- and full SDLC implementation.

Leadership & Cross-Team Collaboration : Ability to - mentor teams, lead projects, and interact effectively- with technical and business stakeholders.

Preferred Qualifications :

ITIL v3 / v4 Certification

Agile / Scrum Certification

ServiceNow CIS Certification (Preferred across ITSM, SPM, HRSD, CSM, etc.)

ref : hirist.tech)

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Senior Consultant • Delhi, IN