E-Commerce Automotive Spare Parts Customer Service RepresentativeNewparts, Inc. • Mumbai, IN

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc. • Mumbai, IN

30+ days ago

Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

Education : Bachelor's degree in Engineering
Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

Manage daily customer requests through a shared mailbox and provide member support across multiple channels.

Ensure customer satisfaction by addressing complaints and inquiries promptly.

Conduct product sales and process returns and related requests.

Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Maintain records of customer interactions, comments, and complaints.

Provide feedback to management regarding customer issues, concerns, and emerging trends.

Adhere to communication procedures, guidelines, and policies.

Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.

Develop and document knowledge into useful content.

Continuously enhance knowledge of products and services.

Achieve or surpass performance targets.

Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills :

Demonstrated experience in customer service.

Automotive repair, parts, and component knowledge (required).

Technical or engineering experience.

Proficiency in English.

Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.

Ability to multitask, prioritize tasks, and manage time efficiently.

Maintain a positive, empathetic, and professional demeanor with customers.

Customer-centered approach with adaptability to various customer personalities.

Teamwork skills for working with team members and other departments.

Ability to work remotely in shifts aligned with market operational hours.

Digital literacy.

Willingness to achieve goals and pursue self-improvement.

Capability to perform effectively under pressure.

Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Create a job alert for this search

Customer Service • Mumbai, IN

Related jobs

Customer Delivery Manager

Quectel • Mumbai, Maharashtra, India

Job Descriptions : Manage the full order-to-delivery cycle for key accounts.Coordinate with internal teams to ensure on-time, in-full (OTIF) delivery. Handle customer communication, delivery issues, ...Show more

Last updated: 30+ days ago • Promoted

Key Account Manager

CloudEagle.ai • Mumbai, IN

CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% ...Show more

Last updated: 3 days ago • Promoted

Customer Service Representative

Bright Money • Mumbai, IN

Americans get out of debt, with the power of data science and machine learning.It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include cr...Show more

Last updated: 30+ days ago • Promoted

Sales Development Representative

Cloudgov • Mumbai, Maharashtra, India

Gen AI agent for autonomous multicloud cost optimization.Our mission is to eliminate waste in multicloud, SaaS, and IT spending, empowering businesses of all sizes to maximize the value of their cl...Show more

Last updated: 30+ days ago • Promoted

Power Point Cartridges - Service Head

Power Point Cartridges Pvt Ltd • Mumbai, India

Company Description Power Point Cartridges Pvt.India's leading manufacturers of compatible and eco-friendly recycled cartridges. The company is committed to delivering offi...Show more

Last updated: 10 days ago • Promoted

Inbound Sales Representative Associate

Accenture • Mumbai, Maharashtra, India

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Skill required...Show more

Last updated: 30+ days ago • Promoted

Customer Service Representative

Porter • Navi Mumbai, Maharashtra, India

The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers ...Show more

Last updated: 3 hours ago • Promoted • New!

Associate Director - Customer Success - Retail / Manufacturing / FMCG - SaaS

Talent Pro • Mumbai, India

Responsibilities - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary ...Show more

Last updated: 7 days ago • Promoted

Account Manager

Omnicom Global Solutions • Mumbai, Maharashtra, India

About the Company Omnicom Global Solutions (OGS) has been established as an agile innovation hub, designed to deliver scalable, customized, and contextualized solutions that meet the evolving need...Show more

Last updated: 9 days ago • Promoted

Regional Account Manager - Customer Success

Retail software • Mumbai, Maharashtra, India

Mumbai (Saki Vihar - Beside L&T Emerald).ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia P...Show more

Last updated: 30+ days ago • Promoted

Associate Manager - Customer Success

Media.net • Mumbai, India

As an Associate Manager - Customer Success, you are someone who comes with 2-3 years of Account Management / Business Development / problem solving / hustling experience in a high growth internet star...Show more

Last updated: 22 days ago • Promoted

Customer Enablement Representative

SortMyScene • Goregaon, Republic Of India, IN

Tips : Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Assist organisers and venues in getting onboarded smoothly on Sort...Show more

Last updated: 1 day ago • Promoted

Sales Executive - Automobile Parts

Confidential • Mumbai

The candidate must be a young, dynamic & results driven individual responsible for driving revenue growth and capable of forging strong & positive inter-personal relationships, not just with existi...Show more

Last updated: 30+ days ago • Promoted

Lead - Sales Enablement and Customer Marketing

Pepper • Mumbai Metropolitan Region, India

Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% talent, and on the other end - we work with over 2500+...Show more

Last updated: 5 days ago • Promoted

Customer Service Representative

TP • Mumbai, India

The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone, email a...Show more

Last updated: 30+ days ago • Promoted

Associate Manager - Customer Success - AdTech / B2B SaaS

CREWKARMA NETWORKS PRIVATE LIMITED • Mumbai, India

Roles & Responsibilities As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management / Business Development / problem s...Show more

Last updated: 18 days ago • Promoted

Enterprise Sales - Electronic Trading Solutions (Listed Products), Sales Representative - Mumbai

Bloomberg • Mumbai, India

Enterprise Sales - Electronic Trading Solutions (Listed Products), Sales Representative - Mumbai.Bloomberg is a global leader in business and financial information, news and insight, and we use inn...Show more

Last updated: 30+ days ago • Promoted

Associate Manager - Customer Success - AdTech / B2B SaaS

Talent Pro • Mumbai, India

Description : Role & Responsibilities : As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Manageme...Show more

Last updated: 22 days ago • Promoted