Change Manager

The Change Manager will be responsible for managing and governing the Change Management process across IT infrastructure, cloud platforms, and application environments. The ideal candidate will have strong expertise in ITIL processes, cloud technologies (AWS preferred), and experience of DevOps environments.

Key Responsibilities :

Change Management Governance :

• Own and manage the end-to-end Change Management process in alignment with ITIL best practices.
• Chair Change Advisory Board (CAB) meetings, ensuring appropriate risk assessment, scheduling, and communication of changes.
• Maintain and improve the Change Management policy, procedures, and documentation.
• Work closely with Release Management, Incident, and Problem Management teams to ensure seamless service delivery.
• Act as a key stakeholder in post-implementation reviews, identifying lessons learned and contributing to process maturity.
• Ensure compliance with audit and regulatory requirements related to change control.

Planning & Coordination :

Risk & Impact Assessment :

Cloud & DevOps Integration :

Reporting & Metrics :

Stakeholder Communication :

Certifications :

Technical & Soft Skills Qualifications