Production Support Manager

JOB DESCRIPTION

Job Purpose / Summary :

Calypso Support lead responsible for managing RTB functions of Treasury systems with an overall experience of 10-15 years and relevant experience of at least 5 years in managing production support for Calypso.

Duties and Responsibilities :

Lead Treasury support team responsible for managing smooth working of Calypso and other Treasury systems including trading platforms

Lead a team of on roll and outsourced resources

Monitor EOD / BOD activities

Ensure satisfactory and timely closure of production issues of both functional and technical nature

Manage deployments across all Calypso environments with help of bank infra team.

Responsible for Release management process including maintenance of CI / CD pipeline of code & configuration changes

Manage Calypso MR and Version Upgrades

Manage DR activities in coordination with Implementation & Infra team

Monitor System performance and proactively resolve performance bottlenecks

Manage Internal & External stakeholders

Collaborate with business partners, third party vendors and technology groups.

Maintain project compliance standards

Experience / Skillset / Certifications Required :

Application management experience of 15-20 years with minimum experience of 10 years in managing production support for treasury systems

Engineering / Management Graduates / CA from premier institutes

Basic understanding of Forex, Money Market, Fixed Income and Derivative asset classes.

In depth understanding of Calypso system architecture & Interface design

In depth understanding of Calypso deployment process using Calypso DevOps

Understanding of financial markets business processes across Treasury front office, Market risk, Back office, Credit & Counterparty risk and Finance functions of the bank.

Should have understanding of regulatory & trading & information systems used by treasury

Experience of leading / participating in end to end product implementation, system migration, version upgrade or system transformation project would be an advantage

Should have sound understanding of SDLC process.

Excellent verbal & written communication along with presentation skills

Should be a self-starter with solution mindset