Job description1+ years experience in a helpdesk environment, specifically Tier l Help Desk1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware1+ years experience responding to and triage queries via email and over the phoneEnable and troubleshoot user accounts in multiple technical environmentsReset user password and provide BitLocker key recoveryRemotely install software and troubleshoot hardware and software issuesProvision user accounts; provide access to share drives, distribution lists, and group mailboxesUpdate Tickets in Remedy with information from both end-users, other support teams, and