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Service Desk Solutions

Anicalls (Pty) LtdHyderabad, India

30+ days ago

Job description

1+ years experience in a helpdesk environment, specifically Tier l Help Desk

1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

1+ years experience responding to and triage queries via email and over the phone

Enable and troubleshoot user accounts in multiple technical environments

Reset user password and provide BitLocker key recovery

Remotely install software and troubleshoot hardware and software issues

Provision user accounts; provide access to share drives, distribution lists, and group mailboxes

Update Tickets in Remedy with information from both end-users, other support teams, and

Service Desk • Hyderabad, India