IT Manager -Service Design and Transition Management

About Our Client

A globally focused shipping and terminal organisation, Client is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.

Job Description

Extensive experience in process management, process improvement, or business process reengineering. Minimum 12 years of experience in Information Technology.

• Minimum of 5 years' experience in ITSM related position(s) with specific focus on Service Design & Transition
• Technology awareness across I&O scope
• ITIL lifecycle experience v3 / v4 with foundational certification
• Experience of a multi-skilled function operating globally.
• Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous
• Experience of ServiceNow modules and processes
• Good understanding of Project Methodologies

The Successful Applicant

Extensive experience in process management, process improvement, or business process reengineering. Minimum 12 years of experience in Information Technology.

• Minimum of 5 years' experience in ITSM related position(s) with specific focus on Service Design & Transition
• Technology awareness across I&O scope
• ITIL lifecycle experience v3 / v4 with foundational certification
• Experience of a multi-skilled function operating globally.
• Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous
• Experience of ServiceNow modules and processes
• Good understanding of Project Methodologies