Community Service Executive

Positions Overview

This position involves working closely with the Community Manager (CM) and / or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities Profit Center Management

• ASR and Margin Analysis : Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• Expense Control : Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Collections : Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Renewals : Maintain high client retention rates by proactively managing contract renewals.

Community Building & Event Management

Client Satisfaction & Service Delivery

Vendor Management

Facilities Management

Participation in Company Initiatives

Locations

Coworking-Sector 39, Gurugram