IT Project Manager

As a VMO Service Delivery Manager is responsible for tracking and analyzing the delivery of services to ensure they align with the organizations value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency.

Responsibility

% of time spent

Service Performance Analysis and Reporting

• What to do : Collect, analyze, and interpret data on service delivery performance against agreed metrics and value targets. Prepare clear reports and dashboards to communicate findings to stakeholders.
• How : Use data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement.
• Direction : Moderate direction; expected to work independently but escalate complex issues or insights to management.

40%

Value Optimization and Improvement Initiatives

30%

Stakeholder Engagement and Communication

15%

Documentation and Compliance

10%

Continuous Learning and Process Enhancement

5%

Education

(degree / diploma)

Degree in Computer Science, Management Information Systems (MIS) or equivalent work experience.

Experience

Knowledge and skills (general and technical)

Other Requirements (licenses, Certifications, Specialized Training)

Lean Six Sigma, Scrum Master and P30 or Prince 2 certifications

Marsh McLennan (NYSE : MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

R_324440

Skills Required

Scrum Master, Six Sigma, Process Management, Lean Six Sigma