Customer Success Manager

Job Title : Customer Success Manager

Location : Baner, Pune

About Us :

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture :

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview :

As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities :

• Customer onboarding : help them set up product configuration and upload data
• Conduct product training for key stakeholders in the customer organization
• Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
• Minimize customer churn, maximize retention and create great customer experience
• Contact customers to explain new features and help them upgrade to new plans
• Collect customer references, testimonials and create case studies
• Be the customer’s voice within Truein providing feedback to our Product team to develop / identify new features
• Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
• Help customers map Truein to their existing policies and processes

Requirements :

Good to have :

You will get :

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.