Talent.com
This job offer is not available in your country.
Operations Manager

Operations Manager

Vision Group RetailNagercoil, Tamil Nadu, India
17 days ago
Job description

Job Description : Manager - Operations (Night Shift)

Job Summary :

We are seeking a skilled and proactive Manager - Operations to lead and manage night shift operations for a team working on pre-processing tasks, including model validation, user acceptance testing (UAT), and other ad hoc tasks critical to AI workflows. The role involves managing 6-7 Team Leaders, ensuring operational excellence, and collaborating closely with the Cross-functional team to align with organizational and compliance standards.

Key Responsibilities :

Team Leadership :

  • Manage, guide and mentor 6-7 Team Leaders to ensure their teams deliver high-quality results in model validation, UAT, and ad hoc pre-processing tasks.
  • Conduct performance reviews for Team Leaders and ensure they effectively manage their respective teams.
  • Foster a collaborative and productive environment to achieve operational objectives.

Operational Management :

  • Oversee the night shift pre-processing workflows, including model validation, UAT, and any adhoc requests.
  • Ensure tasks are allocated effectively, monitored for progress, and completed within established timelines.
  • Address and resolve operational challenges in real-time to maintain workflow continuity.
  • OKRs and Performance Monitoring : Need to track the progress towards OKRs and take corrective action to meet or exceed targets. Communicate OKR updates to senior management and provide actionable insights.
  • Monthly Model Performance Reporting : Prepare monthly model performance reports and share with senior management.
  • HC Utilization Reporting : Monitor and track headcount utilization, ensuring resources are optimally allocated to tasks. Analyze productivity data to identify overstaffing or understaffing issues and propose solutions. Provide detailed HC utilization reports to senior management monthly.
  • Model Validation and UAT Oversight :

  • Ensure teams follow proper protocols for validating AI / ML models and conducting user acceptance testing.
  • Review and ensure the accuracy of validation and testing reports generated by the team.
  • Identify gaps or anomalies in the process and implement corrective measures.
  • Stakeholder and Customer Management :

  • Act as the primary liaison with the Internal / External Customers during the night shift, providing timely updates and addressing related concerns.
  • Align operations with compliance standards and protocols to ensure data integrity and accuracy.
  • Escalate critical issues to relevant stakeholders promptly and provide resolution plans.
  • Performance Monitoring and Reporting :

  • Track key performance indicators (KPIs) related to task completion, quality, and team productivity.
  • Prepare and deliver detailed shift performance reports to senior management and the internal Customer team.
  • Use insights from reports to implement continuous process improvements.
  • Process Improvement :

  • Identify inefficiencies in workflows and suggest enhancements to improve speed, quality, and resource utilization.
  • Collaborate with other teams to implement best practices for pre-processing tasks related to model validation and UAT.
  • Compliance and Quality Assurance :

  • Conduct regular audits of pre-processing tasks to ensure adherence to company standards and compliance requirements.
  • Maintain high-quality standards in all deliverables and ensure error-free outputs.
  • Team Development :

  • Organize training sessions to enhance the team's skills in model validation, UAT, and pre-processing techniques.
  • Stay updated on advancements in AI / ML workflows and integrate relevant tools and knowledge into the team’s processes.
  • Required Skills and Qualifications :

  • Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields.
  • 8+ years of experience in operations management, with at least 4 years of managing team leaders or supervisors.
  • Proven experience in managing Team Leaders and overseeing operational teams.
  • Strong analytical skills with a deep understanding of validation and testing workflows.
  • Excellent leadership, communication, and decision-making skills.
  • Proficiency in tools used for validation, UAT, and data processing (e.g., Python, SQL, or specialized tools).
  • Preferred Qualifications :

  • Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields.
  • Proficiency in preparing OKRs, performance reports, and HC utilization reports.
  • Excellent leadership, communication, and decision-making abilities.
  • Familiarity with UAT frameworks and governance standards.
  • Knowledge of process improvement methodologies such as Lean or Six Sigma.
  • Experience in managing night shift operations.
  • Shift Details :

  • Shift Timing : Night Shift (19 : 00 PM to 04 : 00 AM IST).
  • Flexibility to address urgent tasks or project escalations during off-hours.
  • Create a job alert for this search

    Operation Manager • Nagercoil, Tamil Nadu, India

    Related jobs
    • Promoted
    Operations Manager

    Operations Manager

    Vision Group RetailNagercoil, Tamil Nadu, India
    Job Description : Manager - Operations (Night Shift).We are seeking a skilled and proactive Manager - Operations to lead and manage night shift operations for a team working on pre-processing tasks,...Show moreLast updated: 12 days ago
    Operations Manager

    Operations Manager

    Expedia GroupINDIA
    Expedia Group brands power global travel for everyone, everywhere.We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.Our...Show moreLast updated: 30+ days ago
    Manager Operations

    Manager Operations

    BCD TravelINDIA
    Do you want to contribute to creating best-in-class corporate travel programs? Then we are looking for you!.Ready to join the journey? Apply now!. Were dedicated to building a diverse, inclusive and...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    The Indian Hotels Company LimitedDelhi
    Responsible for the overall management of the operation of the hotel.Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, g...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    TaskUsINDIA
    Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinT...Show moreLast updated: 30+ days ago
    ASST MANAGER - OPERATIONS

    ASST MANAGER - OPERATIONS

    EFS Facilities Services India Pvt. Ltd.India
    Prepare business plans and forecasting budgets.Monitor and evaluate performance levels of employees.Develop and maintain strong and supportive relationships with clients. Develop and prepare all per...Show moreLast updated: 30+ days ago
    Lifecycle Operations Manager

    Lifecycle Operations Manager

    ETHOSINDIA
    Ethos was built to make it faster and easier to get life insurance for the next million families.Our approach blends industry expertise, technology, and the human touch to find you the right policy...Show moreLast updated: 30+ days ago
    Manager Operations

    Manager Operations

    Dusters Total Solutions ServicesDelhi
    Bangalore, Mumbai, Pune, Delhi, Chennai, Hyderabad.Diploma after Class XII, in any stream from any recognized institute from a recognized Institute / University, with at least 1 year industrial exp...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    concentrix bpo pvt ltdINDIA
    The Operations Manager I is responsible for coaching and supervising a group of Team Leaders.This position is also responsible for ensuring Client Service Level Agreement and financial expectations...Show moreLast updated: 30+ days ago
    • Promoted
    CMS - Regional Operations Manager

    CMS - Regional Operations Manager

    CMS Info SystemsAssam, India
    Key Responsibilities : - Territory Operations Ownership : Take full responsibility for logistics and operational performance in the assigned region.Log...Show moreLast updated: 30+ days ago
    Branch Operations Manager

    Branch Operations Manager

    ESAFAndhra Pradesh
    Responsible for Branch operations ,increasing the Bank's customers, business development and MIS reporting and compliance and service quality at the branch. Profile Graduation (regular) or PG in any...Show moreLast updated: 30+ days ago
    • Promoted
    US Recruitment Operations Manager

    US Recruitment Operations Manager

    Brightpath Associates LLCDelhi, IN
    We are a fast-growing Executive Search Firm based in the United States, providing top-tier talent solutions across diverse industries. Our firm operates on a contingency model and thrives on deliver...Show moreLast updated: 30+ days ago
    • Promoted
    Manager - Learning Management Operations

    Manager - Learning Management Operations

    EAII ADVISORS PRIVATE LIMITEDAndhra Pradesh, India
    The Role : - We are seeking a Manager, Learning Management Operations to play a pivotal role in scaling and optimizing the India Safe Water (ISW) program's operations.This ...Show moreLast updated: 30+ days ago
    • Promoted
    Dire Surveillance - Operations Manager

    Dire Surveillance - Operations Manager

    Dire Surveillance Private LimitedHaryana, India
    Job Summary : We are looking for a highly skilled and experienced Operations Manager with 810 years of proven leadership in operations, client servici...Show moreLast updated: 30+ days ago
    Operations Manager I

    Operations Manager I

    CONCENTRIXINDIA
    Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around t...Show moreLast updated: 30+ days ago
    Digital Operations Manager

    Digital Operations Manager

    Dignitas DigitalINDIA
    We are seeking a highly skilled and motivated Digital Operations Manager to oversee the daily operations of our digital platforms and ensure seamless functionality, efficiency, and optimization.The...Show moreLast updated: 30+ days ago
    Operations Manager

    Operations Manager

    iServe FinancialINDIA
    Job Description Should have Excellent Communication Skills.Should be able to handle a team of 80-100 CSE (Inbound / Outbound) & 6-7 Team Leaders. Maintains and improves call centre operations by moni...Show moreLast updated: 30+ days ago
    Senior Operations Manager

    Senior Operations Manager

    Bank of AmericaINDIA
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for o...Show moreLast updated: 30+ days ago
    Operations Manager (Product)

    Operations Manager (Product)

    RevolutINDIA
    People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, s...Show moreLast updated: 30+ days ago
    Manager, Sales Operations

    Manager, Sales Operations

    gigamonINDIA
    Sales Guindy, Chennai, Tamil Nadu.The Sales Operations Manager will play a critical role in driving efficiency and effectiveness across Gigamon's global sales organization.This position will manage...Show moreLast updated: 30+ days ago